UHB Solihull Hospital

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Reviews (554)

Very good maternity care

Maternity services
February 5, 2024
The care I have received has been perfect. The clinic runs well and the midwives are very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that you're happy with the care you've received from the maternity clinic team and that the midwives are very good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Friendly & helpful antenatal staff

Maternity services
February 5, 2024
My experience of antenatal care has been very good. The midwives are very friendly and helpful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your experience of antenatal care here has been positive and that the midwives are friendly and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Appointment went well, results received

X-ray
February 5, 2024
I was recently referred here by my GP for an X-ray. The appointment went well and I received the results shortly after.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your x-ray appointment went well and you received the results soon after.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Happy with care provided

X-ray
February 5, 2024
I recently attended an appointment for a bone density scan which went well and I am happy with the care that was provided.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your bone density scan appointment went so well and you're happy with the care provided.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

My doctor went home without seeing me

Maternity services
February 5, 2024
I attended for a final scan three days before my due date. After my scan I was told that I had to see a doctor. I was then told that my doctor was going home and that I had to go straight to Heartlands to see a doctor there. I had a 13 hour wait at Heartlands. My whole experience was awful, and I cannot believe that the doctor did not see me before leaving Solihull Hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had such a difficult experience and that you had such a long wait to be seen by a doctor at Heartlands.

If you think it’s appropriate we are very keen to listen to your concerns in more detail about this episode and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A good service but hard to get results

Outpatients
January 30, 2024
I have had a good experience at the hospital itself. I have had a number of tests carried out. The problem has been getting my results. It is a shame that the hospital cannot contact you directly or write to you rather than send them to your GP, because getting a GP appointment for results has proved difficult.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that you had a good experience at the hospital we are sorry to hear that there have been issues getting results.

If you think it’s appropriate (and in particular you're still waiting for the results) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good service from the ophthalmology team

Ophthalmology
January 30, 2024
I attend the department regularly for both glaucoma and macular disease. The nurses are wonderful and make difficult appointments much easier.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the ophthalmology team at your regular appointments - in particular how good the nurses are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Over 2 years wait for an operation

January 26, 2024
I have to attend the hospital every three months for a catheter change. The care is good but I should have had my operation by now and these appointments would not be necessary. I have been waiting over two years for my operation now and the wait is becoming unbearable.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your operation and the impact it's having on your quality of life.

If you think it’s appropriate (and in particular if you're still waiting) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Less busy than other UHB hospitals

Outpatients
January 25, 2024
My experience of this hospital is always good. I find it much less busy than other UHB hospitals. Having additional needs means that appointments, and busy environments can be difficult for me, having appointments at Solihull hospital is less stressful and I feel more able to cope.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're happy with the experience you've had and that you've found the environment a safe one in managing your additional needs.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Lengthy wait for referral appointment

Outpatients
January 25, 2024
Solihull hospital offer a very good service. My appointments have gone well and I have been satisfied with the care received. The only problem has been the long wait for appointment to come through after being referred by my GP months ago.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you have had a long wait for your appointments we are pleased to hear that the appointments themselves have gone well and you're satisfied with the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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