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Reviews (795)

Follow on care has not been great

December 12, 2024
I was very happy with the care, treatment and support I received during my procedure at Solihull Hospital. My experience of follow on care was not great. I had one follow up appointment via telephone after two months and I have heard nothing since which has now been over four months.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes
Patient Experience Team


Provider responded

Issues with respiratory nurse visit

December 9, 2024
The respiratory team are usually good but I recently had an issue with a home visit. I got a call from the nurse to say they were running late. I then received another call that said they had gone into a meeting and would not be coming. I needed supplies for my nebuliser machine so I've not been able to use it for a few days now.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes
Patient Experience Team


Provider responded

Day surgery on ward 15

Cancer services
December 6, 2024
I would like to thank all the staff of Ward 15 and the Anaesthetic team. They were so professional, kind and caring. It made a massive difference to me as I was very anxious.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Regular blood tests go well

West Midlands
December 6, 2024
I attend Solihull Hospital for regular blood tests. The system in place works well and if you time it right you do not wait too long.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Lack of face to face appointments with cancer

Cancer services
December 2, 2024
I have only had one face to face appointment with my cancer consultant since February 2024. For over 9 months I have only had telephone appointments as a result of the face to face appointments being cancelled. I am now not due to see them until January and I have no confidence that it will go ahead but will also be cancelled.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Very good care from the oncology department

Cancer services
December 2, 2024
I have received very good cancer care at Solihull Hospital. From early investigations, diagnosis, procedures and treatments the service I have received has been very good.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Maternity appointments have gone well

Maternity services
December 2, 2024
My maternity appointments have gone well so far.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Did not notify department of my arrival

Maternity services
December 2, 2024
They usually provide good care and a good service but today there was an error which left me waiting over an hour to be seen. It turned out the reception staff did not notify the department of my arrival.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Happy with maternity care

Maternity services
December 2, 2024
I am happy with the care provided by the maternity department.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Maternity care is okay and nurses are good

Maternity services
December 2, 2024
The care in maternity is generally okay and the nurses are good. During my most recent appointment I did have to wait 15 minutes past my scheduled appointment time to be seen.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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