UHB Solihull Hospital

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Reviews (554)

Excellent outpatients department

Outpatients
July 24, 2023
The outpatients department is very good. When it's time for your appointment they come out and call you and show you the way. The volunteers who are around to assist you are wonderful. I am always seen within good time and I am never waiting long.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear how pleased you are with your outpatient experience - in particular how helpful the volunteers are and how quickly you are seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long wait for low vision team

Ophthalmology
July 24, 2023
I have had a very long wait to be seen by the low vision team. I have been unable to carryout daily tasks and live my normal life due to the difficulties I have experienced with my vision. I have attended today to be told that I will now have an assessment done at my home. I hope that I am not in for another long wait because I am really struggling.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there have been delays being seen by the low vision team and the effect it is having on your day to day life.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

My rheumatology consultant is excellent

Rheumatology
July 24, 2023
My rheumatology consultant is fantastic. The treatment and care I receive here from all staff is very very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from your rheumatology consultant and that the treatment from all of the staff has been very good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

On-going investigation of suspicious lump

Outpatients
July 13, 2023
I have been under the care of Solihull hospital who are investigating a lump under my skin. I have had an x-ray, an MRI and I am going for an ultrasound. It's a bit frustrating going for all these different tests on different days but I'm happy that they are looking into things thoroughly, and all appointments have gone well. The doctors and nurses have been wonderful. Hopefully I will soon have some answers.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. Whilst we are sorry that the numerous tests taking place on different days is causing some frustration we are pleased to hear that you feel that you are being investigated thoroughly, the doctors and nurses have taken good care of you and the appointments have gone well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Told I just have to live with the problems

Outpatients
July 13, 2023
I have a number of doctors at Solihull about the problems I have been experiencing. I have been told that I just have to live with the problems. I'm not happy with this. There are things that could be done they just are not willing to fund them. Awful service from the hospital and the NHS in general!
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you aren't happy with the care you've been receiving.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Tried to kill me I think

Cancer services
July 11, 2023
Wrong after op treatment, gave me ileus, after 10 days of continually being sick and the hospital refusing to give me basic treatment and refusing to transfer me, I was eventually transferred to the QE suffering malnutrition.
I think I have PTSD from my experience.
Ian MacLean

Reply from UHB Solihull Hospital

Dear Ian

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had such a bad experience before being transferred to the QE.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent hospital services

Outpatients
July 10, 2023
I have attended a number of outpatient appointments at Solihull. I have always received excellent care and treatment.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear that you are always happy with the care and treatment you've received at your outpatient appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent care during operation

Cancer services
July 7, 2023
I had surgery to remove a cancerous growth and the level of care was excellent. The staff were all ladies which I found comforting. Throughout the lead up to the surgery, and during my recovery I was kept well informed about my treatment. During my operation my family members were kept updated on how I was doing and they were well looked after during a worrying time for them. The surgery went well and my consultant has been excellent during my recovery period and in follow up appointments.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received before, during and after your surgery to remove a cancerous growth and hope the recovery period has gone well. In particular we are pleased to hear how well informed your family were kept and how excellent your consultant has been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Concern strike will impact planned operation

Outpatients
July 6, 2023
I recently had an operation cancelled at the last minute. Today I have attended another pre-op assessment which went well, but the planned surgery is on the 18th July 2023, at the same time that junior doctors are striking. I am now concerned that my operation will be cancelled again.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your original operation was cancelled and hope that the following one was successful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Poor Communication & Administration

July 6, 2023
I had a number of appointments including a pre-op assessment and was told I was given a date for my operation. The day before the planned operation I had a consultant appointment. The consultant knew nothing about the planned operation for the next day and said that it was not on the system. I had been for the pre-op assessment and had been following the required diet as directed by the hospital. I could not believe that the day before I was told my operation was booked in for the staff knew nothing about it. I was told that I would have to wait for another operation date to come through and that I would have to go for another pre-op assessment. I just cannot believe that I went through the whole process which was a waste of my time and a complete waste of the NHS staff's time too. It was also extremely frustrating and caused me a great deal of stress.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there was such a major error regarding your operation and it had to be rearranged alongside your pre-op - this evidently must have been very distressing for you.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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