SHP - Grove Surgery
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Based on 230 reviews
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Reviews (230)
Difficult to get in but helpful staff
September 18, 2024
It's hard to get appointments over the phone so I usually pop in and queue in the morning. The receptionists are great and do their best to help get you in. Sometimes the doctors end up running very behind, today I waited for an hour to be seen. When I did see the doctor they were very good though.
Awful wait times but good care
September 18, 2024
The wait times at this surgery are awful but the care is good and I can get appointments for my children when needed.
Bit of a wait for blood test but went well
September 18, 2024
I was waiting 2 weeks for a blood test but when I got in it all went well and the nurse was nice.
Lots of confusion around appointment
September 18, 2024
I requested an appointment with a female doctor. I was told on arrival that this was okay but then my appointment was with a male doctor. It did go okay but then I was told I needed a blood test which was a nightmare to book and I ended up having to go to A&E with paperwork provided by my GP.
Very good an easy to access appointments
September 18, 2024
They are very good. I can always get an appointment, even if I can't over the phone I pop in and get one.
Confusing booking system but good doctor
September 18, 2024
The booking system can be confusing as they are not consistent when telling you how to get an appointment. When I did see the doctor they were very good though and I am happy with the outcome.
Conflicting information from doctors
September 17, 2024
I am given different advice and information by each doctor I see which is very confusing.
Everything has been fine so far
September 16, 2024
I have been coming here for 12 months and everything has been fine so far. I have not had a problem getting appointments for my kids, even when I called at 4:30 they still got me in. I don't mind that they send you to other services if I am seen the same day.
Unaccommodating booking system
September 2, 2024
I find it very difficult to book appointments here and the staff aren't very helpful. I am not on the internet and when I go in to try and book an appointment they won't give me one. They also can't accommodate my working hours when booking appointments. There is also just a general lack of continuity of care.
Rubbish, can\'t get appointments
September 2, 2024
They are rubbish, I can never get an appointment. Getting my blood pressure checks sorted is alright but for anything else it is very difficult. There are always 30 or 40 people in the queue before you.