SHP - Grove Surgery
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Based on 233 reviews
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Reviews (233)
Good doctors but short appointments
September 18, 2024
I find it very hard to get an appointment and when I do they are very short. The doctors themselves are very good though and so are the receptionists.
Impossible to see the same doctor
September 18, 2024
It can be difficult to get appointments but the doctors are generally good. The real problem is that it's impossible to consistently see the same doctor so you have to keep explaining the same things. This means there is no continuity or long term path.
Re-dressing went well
September 18, 2024
I recently visited for re-dressing of an infected cyst and everything went well.
Difficult to get in but helpful staff
September 18, 2024
It's hard to get appointments over the phone so I usually pop in and queue in the morning. The receptionists are great and do their best to help get you in. Sometimes the doctors end up running very behind, today I waited for an hour to be seen. When I did see the doctor they were very good though.
Awful wait times but good care
September 18, 2024
The wait times at this surgery are awful but the care is good and I can get appointments for my children when needed.
Bit of a wait for blood test but went well
September 18, 2024
I was waiting 2 weeks for a blood test but when I got in it all went well and the nurse was nice.
Lots of confusion around appointment
September 18, 2024
I requested an appointment with a female doctor. I was told on arrival that this was okay but then my appointment was with a male doctor. It did go okay but then I was told I needed a blood test which was a nightmare to book and I ended up having to go to A&E with paperwork provided by my GP.
Very good an easy to access appointments
September 18, 2024
They are very good. I can always get an appointment, even if I can't over the phone I pop in and get one.
Confusing booking system but good doctor
September 18, 2024
The booking system can be confusing as they are not consistent when telling you how to get an appointment. When I did see the doctor they were very good though and I am happy with the outcome.
Conflicting information from doctors
September 17, 2024
I am given different advice and information by each doctor I see which is very confusing.