SHP - Grove Surgery

It can be hard to get in. You call up early and are still 39th in the queue and once you get an appointment it's often not with the doctor you requested. The doctors here are generally good though.

I have received an excellent service so far. The staff and receptionists listen to your queries attentively and answer them calmly on time. I have never had issues with appointments or getting medication and all of the consultations have been professional and high quality.

I am so pleased with the wonderful help I get from the receptionists and doctors at Grove Surgery.

My experience has been good until now. Everything has been smooth and I have no complaints.

I could not get an appointment when calling in the morning but NHS 111 managed to book me an appointment on the same day at Grove Surgery. The doctor was very good and I was happy with the care and treatment provided.

The doctors are good. The problem with the surgery is the difficulty getting an appointment and the lack of continuity of care. You see different doctors all time time meaning that you have to continually have to explain your medical treatment, taking time away from the appointment itself. It can also lead to a lack of consistency with different doctors having different knowledge experience and advice.

I was being discharged from hospital and was required to book home visits from my GP as part of ongoing care and recovery. My family tried to book a visit for me but were told that it had to be booked on the day. Knowing how difficult it is to get through and actually book an appointment was very stressful. I did manage to get home visits as needed but the system could be simplified, and the anxiety and stress caused by their poor system could have been eased if these appointments could have been booked in advance.

I find Grove Surgery and SHP on the whole very poor. I just cannot get an appointment.

I am on the priority list due to a serious long term condition, and I can usually get an appointment when I need one. This is not always the case though. I do have to go through a lengthy triage process which can be frustrating. I am offered telephone appointments on more occasions than I am offered a face to face appointment.

This surgery is good overall, I have had no issues getting my family registered here.