SHP - Grove Surgery

They provide a good service. They are local and I can walk there which is important at my age. The doctors and nurses are good, I see different ones each time but that's not a problem.

Everything is fine here. The doctors and nurses provide a good service and accessing appointments is okay.

I'm very happy with the service they provide.

I find their new triage system quite difficult to use as I am not online. I still manage to get appointments okay though.

I can't see a midwife on site and getting appointments in general can be difficult. I do usually manage when I really need to be seen though.

My experience at Grove Surgery has been mixed. The system for booking appointments is very poor, particularly when you telephone the surgery in the morning. The reception staff have been excellent, they are very kind and helpful. The problems lay further up and need improving. I don't always get to see a doctor when I need to. Communication within the surgery needs to get better.

I spoke to the receptionist here because the blood pressure reading I got at the hospital was very high. I was told to come back or call in an hour. I later received a call from the receptionist saying to call 999 as it sounded like I was having a heart attack. I told them I wasn't.

They are generally quite good but SHP's appointment system can make things confusing.

I don't book appointments over the phone or online but can usually get one in person when needed. The doctors and staff are all fine.

Overall I'm happy. There is a long wait for appointments here but the doctors are very good when it comes to examination and treatment.