SHP - Grove Surgery

In the past I had a very good experience of service from Grove Surgery. You were able to see the same GP who got to know you and got to know about your health conditions and symptoms. More recently this has changed and it is very difficult to see the same doctor. This is very disappointing and especially hard having long term conditions. The surgery now also refers you to other clinics and treatment centres rather than referring you to the hospital. I find this quite a hassle and I know other people have been having the same problems.

Cannot get an appointment EVER. Long term illnesses but nothing is monitored. No communication or contact. No way of speaking to anyone or finding out results & being pushed around to dead ends. Left to rot. To my utter surprise I Received very bad news via a text from the GP about 6 months ago & never spoke to the actual GP about it since. The service is not fit for purpose, Disgraceful.

I never have any problems with this service. I go in and they always find me an appointment.

The care I have received from this service has been very good.

They provide a very good service.

I'm happy with the care here overall. I prefer to see one GP and wait longer to see them but sometimes they are able to get in touch sooner over the phone to discuss my concerns.

I recently had to phone this surgery. They answered quickly and my query was dealt with well.

I have had a good experience at Grove Surgery. One GP in particular has been very helpful and supportive following my brain injury.

Accessing appointments is a struggle. I have been unable to book routine appointments or emergency on the day appointments. Recently I was requested by the doctor to attend an appointment to discuss test results. The date/time allocated was not convenient as I would be on holiday. I called in to cancel and re-schedule the appointment but I was told that the receptionists could not re-schedule it and that I would have to try and get an appointment in the normal way. Absolutely ridiculous that this could not be re-scheduled when the doctor had requested that I come in to see them.

The difficulty I experience is accessing appointments. Telephone lines are always extremely busy and E-Consult is very difficult to navigate. Attending the surgery can also be problematic, with limited parking and limited disabled bays.