SHP - Grove Surgery

I'm happy with the care here overall. I prefer to see one GP and wait longer to see them but sometimes they are able to get in touch sooner over the phone to discuss my concerns.

I recently had to phone this surgery. They answered quickly and my query was dealt with well.

I have had a good experience at Grove Surgery. One GP in particular has been very helpful and supportive following my brain injury.

Accessing appointments is a struggle. I have been unable to book routine appointments or emergency on the day appointments. Recently I was requested by the doctor to attend an appointment to discuss test results. The date/time allocated was not convenient as I would be on holiday. I called in to cancel and re-schedule the appointment but I was told that the receptionists could not re-schedule it and that I would have to try and get an appointment in the normal way. Absolutely ridiculous that this could not be re-scheduled when the doctor had requested that I come in to see them.

The difficulty I experience is accessing appointments. Telephone lines are always extremely busy and E-Consult is very difficult to navigate. Attending the surgery can also be problematic, with limited parking and limited disabled bays.

Grove Surgery has been very good following my husbands Parkinson's disease diagnosis. They have been very supportive and taken good care of us both.

The community respiratory nurse that I saw here was very good.

They could not give me an appointment and told me to go to Solihull Urgent Treatment Centre instead.

My experience of Grove Surgery has been excellent. That said I have no serious health problems and I drive, so when I am offered an appointment at another surgery it is not a problem for me. I consider myself very luck because whenever I need a same day appointment I manage to get one by telephoning at 8am.

My experience of Grove Surgery has always been very good.