SHP - Grove Surgery
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Based on 233 reviews
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Reviews (233)
Everything has been fine so far
September 16, 2024
I have been coming here for 12 months and everything has been fine so far. I have not had a problem getting appointments for my kids, even when I called at 4:30 they still got me in. I don't mind that they send you to other services if I am seen the same day.
Unaccommodating booking system
September 2, 2024
I find it very difficult to book appointments here and the staff aren't very helpful. I am not on the internet and when I go in to try and book an appointment they won't give me one. They also can't accommodate my working hours when booking appointments. There is also just a general lack of continuity of care.
Rubbish, can\'t get appointments
September 2, 2024
They are rubbish, I can never get an appointment. Getting my blood pressure checks sorted is alright but for anything else it is very difficult. There are always 30 or 40 people in the queue before you.
Why do I have to travel to other surgeries?
August 18, 2024
I had to travel recently to another surgery for a shingles vaccination. Why isn't this available at my local surgery which is within walking distance? Instead I have to travel in my car thus adding to the pollution, not exactly looking after the environment.
Can’t get appointment
August 11, 2024
I can’t get an appointment here.
Multiple visits needed for prescriptions
June 25, 2024
When trying to sort out prescriptions it always takes a number of visits to get them sent through to the pharmacy.
Happy with service
June 25, 2024
I am happy with the service here and can usually get an appointment when I need one.
Very good care so far
June 24, 2024
I have been very happy with the care here so far. The doctors are very thorough and always listen to your concerns and the receptionists are also very good. I am always seen quickly and am promptly directed elsewhere when necessary.
Long wait for short appointment
June 10, 2024
I had to wait 21 days for an appointment about issues with my heart and the appointment itself was only 2 minutes long.
Couldn't get appointment for pneumonia
June 10, 2024
I had pneumonia last year and tried a number of times to get an appointment but could never get through. I eventually managed to get through using e-consult and saw a really lovely locum doctor.