SHP - Grove Surgery

There has been a recent improvement in accessing doctors appointments, although it can still be a struggle to get an appointment on the same day. It is easier to get appointments by attending the surgery but you have to be queueing at opening time, and that is not always feasible. It seems that there are more doctors at the surgery now which might be why appointment access is improving. The doctors are generally good.

I am happy with the surgery, but it is disappointing that you cannot see your community midwife at the surgery. I have to go to the hospital for all my appointments. The community midwife is difficult to contact, and it is hard to re-schedule appointments.

I am a new patient. I found registering very simple. The receptionists were very friendly and helpful. I have been called in for a routine check up as a new patient. I have been very happy with the surgery so far.

I am happy with the surgery. The receptionists are helpful, and the doctors are good.

It can be hard to get an appointment, but once you navigate your way through the booking system and you get an appointment the doctors are very good, and I am happy with the level of care I receive from them.

The service is really good. The receptionists are really nice, and very helpful. I never have a problem getting an appointment.

I can normally get an appointment when I really need one. The surgery is fantastic when it comes to children, I can always get urgent/on the day appointments for my child if they are unwell.

I have no problems with the surgery. I manage to get appointments if I need one. I find the surgery very good when I need appointments for the children.

The staff are lovely, and the doctors are great, they always have time for you. They have made referrals quickly for me. I have been very happy with their level of care. The problem is the phone line. It is so hard to get through. I find it easier to get an appointment by popping into the surgery.

The surgery has lovely staff and doctors. The phone lines are a bit of a nightmare and I try and pop into the surgery to book an appointment when I need one. The receptionists are very friendly and helpful.