SHP - Grove Surgery
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Based on 230 reviews
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Reviews (230)
Wonderful but held back by wider system
June 4, 2024
The staff here are wonderful and so helpful. Any issues I face here is the fault of the wider system such as lost documents or inaccurate records.
Easy access and very good staff
June 4, 2024
I am happy with the service provided here. I can always access treatment when I need it and the doctors are good. The reception staff are also very friendly and helpful.
Hard to get appointments but staff are lovely
June 4, 2024
It is generally quite hard to get an appointment here. The staff are lovely though and do their best to help.
Lack of communication around prescriptions
June 4, 2024
I recently tried to order my repeat prescriptions online. I submitted the request and left it a week and it had all been rejected. The surgery should have contacted me. There is a real lack of communication or care.
Can't get appointment with a doctor
June 4, 2024
The receptionists here are very helpful but I am still never able to get in to see a doctor.
Improving recently
June 4, 2024
The service here is alright but it can be hard to get appointments. They have improved recently though and communication from them has been good.
Good but difficult to get appointments
June 4, 2024
The service itself is good but it can be very difficult to get an appointment.
Staff are doing a wonderful job
June 4, 2024
I am very happy with the service provided here. They are doing a wonderful job.
Not seen for over a year
June 4, 2024
I have not been seen at this surgery in over a year.
Very helpful and caring receptionists
June 3, 2024
I am really happy with the service provided here. The receptionists are very helpful and caring and they are very good with repeat prescriptions. It can sometimes be difficult to get appointments as the phone lines are busy or there is a queue.