SHP - Grove Surgery

The service is very good, I have had no issues and I believe if the service users where more educated on how to be healthy, then there will not be any pressure on the services. The professionals are doing their best.

I gave the receptionist a list of medications from the doctor to send it to pharmacist. The receptionist made a lot of mistakes and wrote wrong medications for me to pay and collect from the pharmacy. When I got home and realized that there have been errors, I went back to the GP for clarification, and nothing has been done, I have not been able to get a refund for the wrong medicines for new ones. I had to pay again to get the right ones.

In the first quarter of 2021 it was quiet difficult with accessing GP, it was done virtually but now it seems to be sorting out well. I have had two face to face appointments and its all good now.

I will spend almost 50 minutes on the phone just to be cut off then when I walk in the reception tells me to call only and not walk in.

I saw an amazing doctor however they are always reluctant to say its the menopause. I was told it wasn't.

I queued for 40 minutes and my phone went dead. Everything is online and for me with sight problems, I cannot see my emails and I struggle with computer. Need to speak to a person it should be easier. Drs are good when you see them but the communication methods are poor.

Even phoning on the stroke of 08.00 am on direct dial I was 43rd in the queue. I have got to third in the queue on several occasions and got cut off. When I have needed help I have gone privately as I have found the surgery impossible to contact.

Took 3 weeks of calling to get an appointment. I had a phone consultation, the Dr told me all the details on my file were wrong, I insisted they must be looking at the wrong patient record. Spoken to very aggressively after pointing this out and my hearing problems were dismissed. When having anxiety problems I couldn't face the stress of calling and arguing with the doctor again, so suffered in silence. It used to be so much better before it joined the Health Partnership.

No appointment can be made.

The waiting time is unbearable, i have to work but if i still want my appointment then i have to lose 2 hours work time