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Reviews (194)

Broken system

November 28, 2024
Cannot get an appointment EVER. Long term illnesses but nothing is monitored. No communication or contact. No way of speaking to anyone or finding out results & being pushed around to dead ends. Left to rot. To my utter surprise I Received very bad news via a text from the GP about 6 months ago & never spoke to the actual GP about it since. The service is not fit for purpose, Disgraceful.
Anonymous

No problems getting appointments

November 27, 2024
I never have any problems with this service. I go in and they always find me an appointment.
Anonymous

Very good care

November 27, 2024
The care I have received from this service has been very good.
Anonymous

Provide a very good service

November 27, 2024
They provide a very good service.
Anonymous

Happy but have to wait to see preferred GP

November 20, 2024
I'm happy with the care here overall. I prefer to see one GP and wait longer to see them but sometimes they are able to get in touch sooner over the phone to discuss my concerns.
Anonymous

Good experience phoning up

November 20, 2024
I recently had to phone this surgery. They answered quickly and my query was dealt with well.
Anonymous

A helpful and supportive GP

November 15, 2024
I have had a good experience at Grove Surgery. One GP in particular has been very helpful and supportive following my brain injury.
Anonymous

Cannot book routine or emergency appointments

November 14, 2024
Accessing appointments is a struggle. I have been unable to book routine appointments or emergency on the day appointments. Recently I was requested by the doctor to attend an appointment to discuss test results. The date/time allocated was not convenient as I would be on holiday. I called in to cancel and re-schedule the appointment but I was told that the receptionists could not re-schedule it and that I would have to try and get an appointment in the normal way. Absolutely ridiculous that this could not be re-scheduled when the doctor had requested that I come in to see them.
Anonymous

Poor accessibility

November 14, 2024
The difficulty I experience is accessing appointments. Telephone lines are always extremely busy and E-Consult is very difficult to navigate. Attending the surgery can also be problematic, with limited parking and limited disabled bays.
Anonymous

Supportive following Parkinsons diagnosis

November 14, 2024
Grove Surgery has been very good following my husbands Parkinson's disease diagnosis. They have been very supportive and taken good care of us both.
Anonymous

SHP - Grove Surgery

https://solihullhealthcarepartnership.nhs.uk/grove-surgery/

Contact

0121 705 1105

Solihull
B912AG

Location

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