SHP - Grove Surgery
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Based on 234 reviews
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Reviews (234)
Access to appointments is improving
May 16, 2025
Access to appointments is improving. You are quite often sent to other SHP surgeries, this is not a problem for me because I drive, but I do prefer appointments where parking is not difficult.
Good doctors and helpful reception staff
May 2, 2025
The doctors at Grove Surgery and other SHP surgeries are very good. The reception staff at Grove Surgery are very helpful. It can be tricky getting an appointment but I usually manage within a few days of trying to get one.
Extremely difficult to get an appointment
May 2, 2025
My experience of SHP Grove Surgery has been poor due to the extreme difficulty I experience trying to book appointments.
Can't access prescription review
April 15, 2025
I have been asked to book a prescription review. There are no appointments or ways of booking future appointments.
I need a ventolin inhaler but they will not provide it until the review, which I cannot book. "That's just the way it is" said the person on reception.
I need a ventolin inhaler but they will not provide it until the review, which I cannot book. "That's just the way it is" said the person on reception.
Managed to navigate everything okay
March 31, 2025
I have not been coming here long but everything has been fine so far. I've managed to navigate the system okay.
Happy but appointments can be a bit slow
March 31, 2025
I am happy with the service overall but appointments can be a bit slow.
Very good but not sure why I needed a blood test
March 31, 2025
I think this surgery is very good but I was called in recently for a routine blood test and I'm not sure why they've requested it.
Getting appointments can be a hassle
March 31, 2025
Getting an appointment is a bit of a hassle especially in the early morning. Online booking also isn't always feasible which doesn't help. All of the other services seem to be good. I come here for blood tests and the reports are accessible to patients which is good.
Hard to get in but e-consult helps
March 31, 2025
I find it hard to book appointments but e-consult has helped. I went online just after midnight and managed to get an appointment for the next morning.
Sent all over the place
March 31, 2025
I visit this surgery when directed here by the NHS app and it's okay. I am regularly sent all over the place every time I book an appointment which is a bit of a pain. I would prefer to visit one surgery every time and see the same doctors which would make it a lot easier.