SHP - Grove Surgery

It is local which is convenient but I do struggle to get appointments. I waited 2 weeks for my most recent appointment. The doctor seemed confident though and asked what needs to be asked.

I have never had a problem at all. It can be awkward getting an appointment as I'm not used to the new system but I like not having to sit on hold on the phone. I also see a different doctor each time but that's not a problem as the care is still good.

They provide a good service. They are local and I can walk there which is important at my age. The doctors and nurses are good, I see different ones each time but that's not a problem.

Everything is fine here. The doctors and nurses provide a good service and accessing appointments is okay.

I'm very happy with the service they provide.

I find their new triage system quite difficult to use as I am not online. I still manage to get appointments okay though.

I can't see a midwife on site and getting appointments in general can be difficult. I do usually manage when I really need to be seen though.

My experience at Grove Surgery has been mixed. The system for booking appointments is very poor, particularly when you telephone the surgery in the morning. The reception staff have been excellent, they are very kind and helpful. The problems lay further up and need improving. I don't always get to see a doctor when I need to. Communication within the surgery needs to get better.

I spoke to the receptionist here because the blood pressure reading I got at the hospital was very high. I was told to come back or call in an hour. I later received a call from the receptionist saying to call 999 as it sounded like I was having a heart attack. I told them I wasn't.

They are generally quite good but SHP's appointment system can make things confusing.