SHP - Grove Surgery
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Based on 220 reviews
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Reviews (220)
Too big and difficult to get appointments
March 10, 2025
It is difficult to get appointments here with 2 week waits just to get seen. The practice itself is also too big.
Tricky to get appointments but care is good
February 28, 2025
It can be tricky getting appointments when you work full time. I am happy with the care though, everyone is very friendly and try to help when they can.
Fantastic service and brilliant receptionists
February 28, 2025
They are absolutely fantastic. The receptionists are brilliant and really help you.
Okay but need to fix appointment system
February 28, 2025
Generally they are okay but it needs to be easier to get an appointment. I may have to push a bit but I do get in and I am happy with the care from the doctors when I see them.
Can usually get in after a wait
February 28, 2025
It can be difficult to get in and I spend a long time on the phone. I can usually get in after a wait but at times I have not been able to. I'm generally happy with the doctors but appointments can feel rushed at times.
Can get appointments and doctors are good
February 28, 2025
I am able to get same day appointments here if I call on time. The doctors are good and will refer you elsewhere if required.
Recommended to friends
February 28, 2025
This is a good service. I can always get appointments when I need them. I have recommended them to friends when they tell me about issues with their GP.
Good and can go elsewhere if booked up
February 28, 2025
They provide a good service. If I can't be seen here they send me to other surgeries which is better than having to wait longer. The doctors themselves are fine.
Hard getting appointments but triage works well
February 28, 2025
It can be difficult to get appointments over the phone which is always very busy. If you call right when they open you can usually get one if really needed though. The triage system works well and saves appointment times. I was prescribed antibiotics over the phone recently which were sent straight to the pharmacy.
Fine but fed up with being sent to different surgeries
February 28, 2025
They're fine. I get a bit fed up with being sent to different surgeries but otherwise they're okay.