SHP - Grove Surgery

Overall I am happy with the service although it can be difficult to get an appointment. The diabetes nurse is excellent. Parking is limited but I do manage to park ok with my blue badge.

I cannot fault the surgery. I have no problems getting appointments, and I receive text message reminders to book in for routine appointments. I find it easiest to pop into the surgery to book appointments. The doctors were excellent during a recent cancer diagnosis and treatment.

I wanted an appointment with the doctor about my ongoing medical problems. They tried to send me to a different surgery. I told them I am not well enough to drive or use public transport and that I am walking distance from my surgery. Accessing appointments is difficult, the service they offer is rubbish.

I am happy with the care I receive. I really like the doctors here. They have time for people, they listen to what I have to say, and seem to genuinely care for their patients.

I have a diabetes check up every year with the nurse. I am happy with the care.

The staff are great and very helpful, and the doctors are wonderful. The problem is accessing the services. It takes numerous calls to get through and then its quite normal to be 40th in the queue. The people caring for the patients is not the problem, the problem is the structure and systems in place. The problems need addressing urgently.

The staff are very helpful. I like to see the same GP, and put up with the long waiting times to see them.

I am happy with the service at Grove Surgery. The staff are very nice, the receptionists are friendly and helpful. When I really need an appointment I always manage to get one.

There has been a recent improvement in accessing doctors appointments, although it can still be a struggle to get an appointment on the same day. It is easier to get appointments by attending the surgery but you have to be queueing at opening time, and that is not always feasible. It seems that there are more doctors at the surgery now which might be why appointment access is improving. The doctors are generally good.

I am happy with the surgery, but it is disappointing that you cannot see your community midwife at the surgery. I have to go to the hospital for all my appointments. The community midwife is difficult to contact, and it is hard to re-schedule appointments.