SHP - Grove Surgery
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Based on 252 reviews
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Reviews (252)
Lack of diabetes support since diagnosis
June 30, 2025
I am not supported well enough with my diabetes. I was diagnosed when COVID hit and I got no support for 2 years. Since then the support has continued to be patchy.
Long waits are difficult
June 27, 2025
Waiting for an appointment here can be difficult to deal with.
Good access and referrals
June 26, 2025
The service here is very good. I can get appointments okay and they have made prompt referrals when needed.
Good but poor continuity and access
June 24, 2025
They have always been good. The only problem is getting through on the phone but appointments go well once you're in. I do feel like the continuity of care and knowledge of individual patients has gone though.
New system does not work
June 23, 2025
I went to the surgery this morning, and was shown how to use the new booking system. The receptionist was very good at showing me how to use it, and assured me I would get a call the same day before 6.30. 6.30 came and went but no call from the surgery.
Local but hard to get in
June 20, 2025
It is local which is convenient but I do struggle to get appointments. I waited 2 weeks for my most recent appointment. The doctor seemed confident though and asked what needs to be asked.
Good care but new appointment system can be a
June 20, 2025
I have never had a problem at all. It can be awkward getting an appointment as I'm not used to the new system but I like not having to sit on hold on the phone. I also see a different doctor each time but that's not a problem as the care is still good.
Good local GP service
June 20, 2025
They provide a good service. They are local and I can walk there which is important at my age. The doctors and nurses are good, I see different ones each time but that's not a problem.
Everything is fine
June 20, 2025
Everything is fine here. The doctors and nurses provide a good service and accessing appointments is okay.
Very happy with them
June 20, 2025
I'm very happy with the service they provide.