SHP - Grove Surgery
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Based on 194 reviews
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Reviews (194)
Broken system
November 28, 2024
Cannot get an appointment EVER. Long term illnesses but nothing is monitored. No communication or contact. No way of speaking to anyone or finding out results & being pushed around to dead ends. Left to rot. To my utter surprise I Received very bad news via a text from the GP about 6 months ago & never spoke to the actual GP about it since. The service is not fit for purpose, Disgraceful.
No problems getting appointments
November 27, 2024
I never have any problems with this service. I go in and they always find me an appointment.
Very good care
November 27, 2024
The care I have received from this service has been very good.
Provide a very good service
November 27, 2024
They provide a very good service.
Happy but have to wait to see preferred GP
November 20, 2024
I'm happy with the care here overall. I prefer to see one GP and wait longer to see them but sometimes they are able to get in touch sooner over the phone to discuss my concerns.
Good experience phoning up
November 20, 2024
I recently had to phone this surgery. They answered quickly and my query was dealt with well.
A helpful and supportive GP
November 15, 2024
I have had a good experience at Grove Surgery. One GP in particular has been very helpful and supportive following my brain injury.
Cannot book routine or emergency appointments
November 14, 2024
Accessing appointments is a struggle. I have been unable to book routine appointments or emergency on the day appointments. Recently I was requested by the doctor to attend an appointment to discuss test results. The date/time allocated was not convenient as I would be on holiday. I called in to cancel and re-schedule the appointment but I was told that the receptionists could not re-schedule it and that I would have to try and get an appointment in the normal way. Absolutely ridiculous that this could not be re-scheduled when the doctor had requested that I come in to see them.
Poor accessibility
November 14, 2024
The difficulty I experience is accessing appointments. Telephone lines are always extremely busy and E-Consult is very difficult to navigate. Attending the surgery can also be problematic, with limited parking and limited disabled bays.
Supportive following Parkinsons diagnosis
November 14, 2024
Grove Surgery has been very good following my husbands Parkinson's disease diagnosis. They have been very supportive and taken good care of us both.