SHP - Grove Surgery

The problem is calling them at 8am. If we can't get an appointment we just have to wait or come to A&E. Staff are pretty good and helpful though, they're fantastic but it's out of their control.

The doctors are good and I can access appointments just fine through the online system. The only disappointing thing is that there is no longer a midwife based here.

It used to be fantastic but my experience last week was terrible. I spoke to the receptionist face to face and she said I would need to go online to make an appointment via the app. It's like they don't want you to be there. There's not many people in there when you go in either. The GP I saw was excellent and it's been ongoing. They're starting to do more tests but the receptionists could do better.

I am not supported well enough with my diabetes. I was diagnosed when COVID hit and I got no support for 2 years. Since then the support has continued to be patchy.

Waiting for an appointment here can be difficult to deal with.

The service here is very good. I can get appointments okay and they have made prompt referrals when needed.

They have always been good. The only problem is getting through on the phone but appointments go well once you're in. I do feel like the continuity of care and knowledge of individual patients has gone though.

I went to the surgery this morning, and was shown how to use the new booking system. The receptionist was very good at showing me how to use it, and assured me I would get a call the same day before 6.30. 6.30 came and went but no call from the surgery.

It is local which is convenient but I do struggle to get appointments. I waited 2 weeks for my most recent appointment. The doctor seemed confident though and asked what needs to be asked.

I have never had a problem at all. It can be awkward getting an appointment as I'm not used to the new system but I like not having to sit on hold on the phone. I also see a different doctor each time but that's not a problem as the care is still good.