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Reviews (16)

Generally very good and responsive

October 27, 2021
Mostly good experience, however when I had covid or thought I had as it was a time when they weren't testing people, I was told only to phone if I couldn't breathe. I wasn't thinking properly due to lack of oxygen and said ok, in hindsight I should have called an ambulance to get checked over.
Yvonne

Couldn’t get through. Had to call 999

October 26, 2021
Our son woke up because his chest was really rattling and it sounded as though he was struggling to breathe. I thought it was croup, which I know is not life threatening. I therefore thought 111 was the service I needed to get some advice as to what to do and/or where to take him. I called and, even though I selected the option to say I was calling on behalf of a child aged 0-5 (which I thought would give me priority), I waited on hold for about 20 minutes without any sign that I would get to speak to anyone any time soon. I therefore was left with no choice but to call an ambulance…
A few months previous to this, I called and was not put through to my local service. They told me they could make an appointment with my doctor to call me the next day about my son’s health issue but no appointment was made and nobody called. I had to call my doctors to ask what was happening and sort out an appointment with the doctor myself.
Anonymous

Generally very good and responsive

October 17, 2021
Mostly good experience, however when I had covid or thought I had as it was a time when they weren't testing people, I was told only to phone if I couldn't breathe. I wasn't thinking properly due to lack of oxygen and said ok, in hindsight I should have called an ambulance to get checked over.
Yvonne

generally helpful

October 8, 2021
The are usually helpful and can help with decision as to whether an ambulance is required but they are clearly under a lot of pressure and it can take a long time to get through and call backs can be a long wait too
Gail Read

Elderly man with prostate problems

October 8, 2021
Listened to carefully, referred to doctor for further telephone consultation. Given appropriate advice and antibiotics,
Anonymous

Only used the online version

October 6, 2021
Used the online version and followed it through step by step not easy when in severe pain!
Claire Tyers

Broke my elbow didn’t want to go to A&e

October 6, 2021
Rang 111 to discuss injury and my choices
Lyn Perrin

Slow, slow, slow

October 6, 2021
Tried to call 4 times before answered. Was promised a call back within 2 hours. Nothing. No advice given. Ended up having to take 10 miles to an A&E
Anonymous

Absolutely useless

October 6, 2021
Too long wait for any services
Anonymous

Rang about my son who had Covid

October 6, 2021
They where very helpful and helped get my son the right medication that was denied by our gp as they wouldn’t give him medication without seeing him but had no appointments and wouldn’t see him anyway as he had Covid
Nikki burden

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