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Reviews (267)

Follow up appointment wasn't booked in

June 10, 2024
I had an appointment for tests booked in after a health check up. When I arrived on the day the staff at the counter told me that there was no appointment on the system.

Good parking

June 4, 2024
I visit this surgery for regular injections. It is very easy to find parking here.

Okay but not nearby

June 4, 2024
This service is okay. I am regularly sent here to see a doctor as part of SHP even though it is not local to me.

Good parking facilities

May 13, 2024
This is not my surgery but as part of SHP we are quite often offered appointments here. The staff are friendly and helpful, the doctors have been good. The parking facilities are excellent and very useful for me as a carer bringing my elderly disabled parent for appointments.

A very good and supportive surgery

May 8, 2024
SHP Monkspath have provided a really good service. I have found doctors and nurses to be very good offering great treatment and advice. I have not experienced any problems accessing appointments.

Impossible to get an appointment

May 3, 2024
I find it impossible to get appointments for myself or for my husband who I care for. We have at times been sent to other surgeries in the SHP group but this is not convenient, and we want consistent care which means that we want to see the same doctors not different ones. I care for my husband and it is difficult getting him out. I have not been able to get a routine appointment for my husband for two years now. I have queries and concerns about medication that he takes and we have been unable to discuss this because we cannot get an appointment. I do not feel helped or supported at all by my GP.

I cannot get appointments

May 3, 2024
I find it very difficult to get doctors appointments. I have a mental health disorder, and my medication could be managed better if appointments were more readily available. My wife cares for me which is difficult for her and we are lacking any support from the GP.

Can never get an appointment

April 26, 2024
Ring at 8.00 am every day and told lines are busy full to capacity, call back later!
I call back various times, various days for weeks. Told to use e-consult online. (I have bone pain affecting my arms and every day activities! ) Just want to see a doctor not spend half my day trying to get an appointment. Popped into surgery, one afternoon. Only nurse in for injections, bloods etc. Not anyone around, no queues, no people?
Asked receptionist for appointment, told to call tomorrow morning??
A complete mess - I am beginning to think someone is being paid a lot of money for a system that is definitely not working. It needs drastic overhaul.

A much better service before the SHP merger

April 18, 2024
It is very difficult to get an appointment, which was not a problem before the SHP merger. I suffer with depression and I have had a very difficult few weeks due to a health concern. I tried to get an appointment with my GP but I was told that there were no appointments available. The receptionist was very helpful and booked me an appointment at Solihull Hospital's Urgent Treatment Centre.

No appointments available

April 9, 2024
I waited on the phone for an hour only to be told that there are no appointments available. If you visit the surgery in person there are long queues and you still can't get an appointment. I recently had a bad case of eczema and sent photos through the online system to again be told that there are no appointments available and I should book in at the UTC.

SHP - Monkspath Surgery


Farmhouse Way
Monkspath, Shirley
West Midlands
B90 4EH


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