SHP - Monkspath Surgery

They are good when I can get in to see them but SHP's appointment system is poor. I don't mind travelling here at least.

My experience of Monkspath Surgery is that since covid and the merge of all the surgeries within SHP everything has gone pear shaped! It is so difficult to get an appointment. There are always long queues on the telephone line. My most recent experience was awful, I actually managed to book an appointment, I waited two weeks for the appointment only for it to be cancelled by the doctor. When I received the call cancelling the appointment I asked to re-schedule the appointment but was told that it could not be re-scheduled there was nothing available and that I would have to call back the next day to book an appointment. So basically I had to start the whole process of trying to get an appointment due to them cancelling one that I had already waited two weeks for. An awful service and so disappointing, which is such a shame because once you get an appointment the doctors are great.

My experience of Monkspath Surgery has been good. Access to appointments is improving and I have found the service, care and treatment provided by the doctors to be fine.

My experience of Monkspath Surgery has been very good. I have had a great experience with one particular doctor. They have provided me with excellent continuity of care, by booking a follow on appointment during my last appointment. I am very happy with the service provided. Monkspath surgery is a little further away than my normal surgery but the parking facilities are great here too, which means a much more pleasant visit all round with no stressing about parking for my appointments.

You call at 8am on the dot and can’t get through! There are never any appointments and on 19th May the first blood test available online is the 12th of July! Rubbish!

My experience of Monkspath Surgery has been good. I have received good follow care from the doctor here after attending hospital with a cardiac issue. I am very happy with the service and care I have received.

My experience of Monkspath Surgery is good. I have no problems accessing appointments and find the online system good. It is common that once you hear back from the surgery with a link to book appointments, they are all gone. However, the link works the next morning, so I use it first thing in the morning and usually get an appointment for that day.

My experience of Monkspath Surgery is that it has definitely improved. I have no problems accessing appointments, but I am fortunate that I do have time to sit on the phone. The doctors here are excellent!

My experience of Monkspath Surgery and SHP in general is that the service and delivery is very slow. Slow to answer the telephones, slow process to get an appointment. My experience of doctors has not been great. I have felt dismissed and felt that doctors are not fully listening to me. I feel that they need to listen to their patients more. My experience is that I can get appointments it just takes time, and I have experienced delays in referrals and treatments because the doctors have not fully listened to what I have had to say.

SHP Monkspath provide a brilliant service. It can sometimes be difficult to get an appointment but I cannot fault the doctors and the excellent care I have received.