SHP - Monkspath Surgery
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Based on 321 reviews
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Reviews (321)
Dreadful phone lines
March 31, 2025
The phone lines are dreadful trying to get through to book an appointment is very difficult. I do not like being sent to different surgeries in the SHP group but I have no choice and have to take what I am offered. Once you get an appointment the doctors are alright.
Difficult to get in touch over the phone but easier in person
March 26, 2025
I find it hard to get hold of them over the phone so I go in and can usually get appointments that way. Blood tests are easier to get though and I have had regular appointments following a hospital admission. The doctors are caring and seem to know what they are doing but I do see different ones every time I go in.
Can't get appointments over the phone but seeing improvement
March 26, 2025
This surgery is fine. I can get appointments by queueing up but not over the phone. The doctors and staff are good though and I'm definitely starting to see an overall improvement.
Can get an appointment when needed
March 25, 2025
I don't come here often but when I need to be seen I can get an appointment.
Access issues preventing me from getting medication
March 25, 2025
Getting an appointment is a real issue. Even when the doctor has advised a change to my prescription I can't access this medication due to issues booking a review. Otherwise I have no specific complaints.
Provide really good care when you can get in
March 25, 2025
Getting through on the phone can be a nightmare so I've started popping into the surgery to book appointments. The doctors provide really good care when you can get seen. Appointments can be at any SHP surgery which is not a problem for me, I'm just happy to be seen.
Helpful doctors and issues rectified
March 25, 2025
They are good. I have no issues accessing appointments and the doctors are helpful. I have had a few issues in the past with prescriptions being sent to the pharmacy but after I complained it seems to have been sorted.
Appointment and medication systems could be better
March 25, 2025
I find it difficult to get appointments and there can be long waits. The communication regarding medications is not convenient either. They make us go to some other far away place for medication which doesn't seem feasible for everyone.
Regularly sent to other services
March 25, 2025
It is difficult to get appointments here and I am regularly sent elsewhere. I recently had an infected insect bite and they sent me to the pharmacy who couldn't do anything. I called Monkspath again and they didn't have any appointments. The next day I called again and luckily they had an appointment available 2 days later.
Happy with service and communication
March 25, 2025
I am happy with the service and communication systems. I don't visit often but I haven't experienced any issues.