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Reviews (159)

Unable to access an appointment

May 9, 2022
Called multiple times over multiple days but lines always at capacity or holding in queue (45+ min) before being disconnected - went in person to surgery but next available appointment was not for 6 weeks !!!
Anonymous

Cannot contact by phone or online

April 5, 2022
My Wife who is diabetic had an endoscopy 1 month ago and was found to have 4 ulcers .4
Biopsies were taken and new medication was advised. We have heard nothing from our G.P and cannot get in touch.Surgery permanently busy.
Anonymous

Still can’t see a doctor and phoneline a joke

February 17, 2022
It would be easier to call the moon than to actually reach SHP.
Call lines always say at full capacity, after an excessively long pointless message. Can’t even get into a queue! Email and told that’s not procedure and to call lol. No online booking. Nurses are incredible but doctors just send you for blood tests then never do further investigations despite years of issues. And they have taken over all local surgeries so basically if you live in solihull you don’t get any healthcare provided
Anonymous

good, same day appointment

February 3, 2022
good, i managed to get a same day appointment. They are doing really well here, but I can't get through on the phones-other than that they are doing a very good job
Anonymous

not the care we used to get

February 3, 2022
It's difficult to get an appointment and see a doctor face to face. I don't feel like we get the care we used to
Anonymous

very good

February 3, 2022
very good, they checked everything over for me
Anonymous

nightmare to get through on phone

February 3, 2022
It is a nightmare to get through when the ringing the surgery, and most times when i ring it just says 'call centre is busy, ring back' which is extremely frustrating
Anonymous

very good

February 3, 2022
very satisfied, they are very good on the welcome desk
Anonymous

phone line is a waste of time

February 3, 2022
I came into the surgery as the phone line is a waste of time, staff were very helpful and appointment booked.
PLEASE SORT OUT THE PHONE SYSTEM
Anonymous

changed since it's been taken over

February 2, 2022
Since practice has been taken over it has gone really down hill. There seems to be a lack of appointments, doctors don't call you back.
Anonymous

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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