Kingshurst Medical Practice

Need a form filling in for housing sent Tuesday it’s now the weekend which I paid £60 for a doctor to sign and stamp all of a minute work . Still haven’t received my important document absolutely disgraceful

Issues every single time I order a repeat prescription. They are incapable. Some of the reception staff are just down right rude.

You phone at 8am which they ask you to do and a message comes on saying we have reached our capacity @8am for two weeks now this has been happening disgraceful

You phone them you get covid 19 message then a message about chest pains before you go through to the 4 options they have, when you press 1 for appointments you then get told sorry we're busy now and can't put you through please ring back later so you have to do the process again. Then when you get put in the queue there's never any appointments left if your lucky to get an appointment it's to speak to the doctor over the phone which you have to wait all day for. I've tried to get in the doctors for 2 weeks now.

I have been trying to get an appointment for over 3 months phoni g at 8am everyday about my daughters skin condition there has been times where I am 2nd in the queue and been on the line for over an hour and to be told there's no appointments and most of the time when I phone it says the phoneline is in full capacity and they can't take my call

Terminally ill cancer patient refused to be seen by a doctor as it was too late on a Friday evening!!! This is disgusting told to contact district nurse ourselves even tho obviously distraught unhelpful inconsiderate no compassion at all was not interested at all!!

Receptionists are rude always stood outside having a fag together with nurses ! Seem to be in able to work out that 10 appointments a day doesn’t work when you can’t even speak to anyone to book an appointment for children!! Staff tell you no appointments yet you can see the same people being seen by the doctors that have no appointments ! Unable to dispense prescriptions in a timely manner if they even send it to the pharmacy at all

I phoned once for a complete week for an appointment for my daughter they told me to phone 111 I have tried to explain this is not appropriate as it is an ongoing health condition not a new or wording condition. I was still told to ring them I was sent to an out of hours g.p in castle Bromwich who gave me a prescription that he didn’t even sign. Then my the receptionist at Kingshurst refused to ask the g.p to sign it or reperscribe and told me to call 111 again
I was also told to see my own g.p within 24 hours again could not get appointment for a week

30 seconds after the phones open you can't get through. If you manage to get through you end up with a receptionist who wants to know your whole life before telling you they have no appointments left.

No doctors available, no appointment ,poor receptionists