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Reviews (101)

Can not get through

June 24, 2022
I have to chase my blood test result and the GP will not inform me of anything.

Waiting to see the doctor and medication

June 24, 2022
My prescription is always delayed

Can’t give u a summery because you can’t get

June 9, 2022
Use to be brilliant Drs until it was taken over years ago now can’t get to see ASR’s without waiting ages to get through as working people cannot take time off work to spend the day waiting for dr to ring you back and the dr IQ is a complete waste of time


April 6, 2022
Always a bad experience, no matter what I use it for!

Excellent helpful pleasant staff

April 5, 2022
I love Lorraine she will do everything in her power to help and assist you
Jane Fallon

Reception staff need training!!!

January 7, 2022
I am new to the area and new to the practice, my first experience I cannot fault the medical staff, but reception... They need training, most I've had to deal with have been rude, abrupt and lacked general practice information.

on the phone 1 hour n 45 minutes

December 8, 2021
i rang for an appointment read on 8am i rang 56 times and finally got through to be put on hold for an extra 1 hour and 45 for there to be no appointments

Receptionist can be friendly

December 8, 2021
Tbh it’s not to bad at getting appointments but i don’t like when the receptionist asks you what’s wrong. Need to start more face to face appointments

Horrendous service

December 8, 2021
Wrong diagnosis not identifying sepsis follow on care not good.

Always pushing work onto Hurst Ln UTC

December 7, 2021
Manage to get a telephone apt, its with a clinician at Hurst Lane.

Left my asthmatic daughter struggling for 3 weeks after OTC medicine, 3 walk in visits all saying viral as per, she was given 2 separate doses of steroids that did nothing and isn't good for a child.
I tell them her temp is uncontrollable and she needs to be seen and they refer somewhere else.
Be it 111, walk in or A&E if worst case.

Refused antibiotics to my other child with progressive symptoms but UTC prescribed straight away after being forcefully referred even being under 5 as there was no negative covid test.
No symptoms of covid but every symptom of chest infection.

Only approachable staff member is [Name], most of the time you're met with an attitude, awful appointment slot Allocations and you see a new Dr everytime.

How is somebody with mental health issues supposed to feel comfortable getting help when 10 people know about your problems in the space of a year?

Kingshurst Medical Practice



40 Gilson Way
West Midlands
B37 6BE


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