Kingshurst Medical Practice

I have been a patient for 36 years and have never experienced any problems. Sometimes it can be difficult to get an appointment but most staff are very helpful and my requests are usually accommodated. The doctors and nursing team are all fantastic. I attend regularly for routine checks as a result of ongoing health problems and long term conditions, and I am very happy with the service and care I receive.

I have found that its easiest to get an appointment if you attend the surgery. I've attended today to get an appointment and have made one for next week. The reception staff are friendly and helpful.

I have been a patient here for over 50 years and I'm really not happy with the service you receive nowadays. I need to phone for appointments due to poor health and mobility. The phone lines are always busy but I do use the option of pressing 1 for a call back when its available. I can be waiting sometime for that call back and it does not always result in an appointment. When you speak or see a doctor you are only allowed to discuss one issue with them unless you book a double appointment. It's hard enough to get one appointment let alone a double appointment. This seems ridiculous to me. The doctors are ok when you see can see them or speak to them but the service is no longer personable like it used to be years ago which is a real shame. We are just expected to be grateful that we get to speak/see one.

My experience of this surgery has always been outstanding. I never have a problem getting an appointment. The reception staff are friendly and helpful. The doctors and nurses are all very good. Without the help and support of the nurses at the surgery I would not have realised that I was living with a autoimmune disease. They helped and supported me through the diagnosis process which was greatly appreciated. They were fantastic.

It is very hard to get an appointment over the telephone. If you can get in the doctors are ok. Getting an appointment is a massive hurdle.

My experience of this surgery was awful mainly due to the awful reception staff. Dr Henderson and the nurses were lovely when you could see them but trying to get an appointment through the rude and unhelpful receptionists was impossible so I have very recently left the practice.

It can be difficult to get an appointment but when you do they are ok. They do seem to listen and give you what you need.

Can never see a doctor

My experience was so awful at this surgery that I recently left. Not good enough treatment and/or care with managing my medical problems.

I don't bother even trying to get a doctors appointment anymore because its just impossible. The nurses are fantastic though and they even call us to arrange appointments.