Kingshurst Medical Practice

i rang for an appointment read on 8am i rang 56 times and finally got through to be put on hold for an extra 1 hour and 45 for there to be no appointments

Tbh it’s not to bad at getting appointments but i don’t like when the receptionist asks you what’s wrong. Need to start more face to face appointments

Wrong diagnosis not identifying sepsis follow on care not good.

Manage to get a telephone apt, its with a clinician at Hurst Lane.

Left my asthmatic daughter struggling for 3 weeks after OTC medicine, 3 walk in visits all saying viral as per, she was given 2 separate doses of steroids that did nothing and isn't good for a child.
I tell them her temp is uncontrollable and she needs to be seen and they refer somewhere else.
Be it 111, walk in or A&E if worst case.

Refused antibiotics to my other child with progressive symptoms but UTC prescribed straight away after being forcefully referred even being under 5 as there was no negative covid test.
No symptoms of covid but every symptom of chest infection.

Only approachable staff member is [Name], most of the time you're met with an attitude, awful appointment slot Allocations and you see a new Dr everytime.

How is somebody with mental health issues supposed to feel comfortable getting help when 10 people know about your problems in the space of a year?

Can't get past the receptionist, to see a Dr you can end up waiting months.

Start phoning before 8 and can’t get an appointment or just can’t get through after 40 minutes waiting you may speak to someone who then says phone back the next day same happens the next day, if you have to drive for a school run you have no chance of an appointment.

I became unwell in July 2020 and over the last 18 months there has been a huge amount of issues with my medications, prescriptions and general service. The communication between myself, the pharmacist and the practice is fairly none existent. When having changes in my medications whether this be the new one I am currently taking or a adjusted dose, I have had to contact the GP on multiple on occasions to ensure this is corrected. Generally it took 2/3 calls a week to have the issue finally resolved. When I call to the practice I speak with someone on reception and then when I call back to chase again I have to explain the whole issue again. I then am told they will look into this matter and get it resolved (I have been told this each time I have called). Perhaps notes where not left from the previous call? This poor service has left me feeling very anxious and stressed especially when I have to keep chasing for the correct dosage to be raised. I have now made a complaint to the practice and I was advised this can take up to 40 days to investigate.

GPS need to start seeing patients face to face. My mom has a lot of health problems but this practice is no support at all I have to keep phoning the surgery to ask for there help its wrong

Receptionists attitudes are horrendous. You never get to see the same dr which us important when you have serious medical issues. There is no communication between departments. I have gone without medication because prescription wasn't done on time due to them, it caused me to have to go to the badger clinic on numerous occasions over the past 3yrs. Refusing to book my 4 week old baby in to see a Dr despite me telling them the Dr who I spoke with on 111 told me they had to due to his age, the Receptionist said take him into solihull.

Phoned the surgery regarding an issue with my vaccine, was told they'd phone back which they didn't. Made 3 other calls, was told the same and I'm still waiting 4 months later. I sorted the issue myself luckily