Kingshurst Medical Practice

I have sat in hold for over one hour most days to try and get my son an appointment to be told no appointments. Always have the same answer from them to call 111 . This puts strain on 111 as my son only need cream . 111 tell us to call back to doctors as they can allocate appointments for what I need . ( which I completely agree with them when I have a gp ) . When I call back the surgery receptionist answer is call 111 and tell them we are not going to give you an appointment.

Recently tried to get an appointment for myself, an 8 week post c section check. Was told 5 days in a row there were no appointments despite being less than 10 in the queue. No appointments for blood tests or smears either.

Can phone at 8, be on the phone for an hour and 26th in the queue but when they finally answer they have no appointments. Receptionists are rude. Shame really cause it used to be good, now I have to be dying before I will even try book an appointment

Receptionists decide if you need to be seen. Over 1 hour 45m on hold when you ring at 8am. Get through eventually and no appointments.

Tried for 3 days to get an appointment and still can't. On hold for an hour just to get through to be told no.

You can be on hold waiting to get through to surgery for at least 45 minutes from 8am get through at 8.50 no appointments

Was unable to even get a telephone call by 8.45 in the morning, the receptionist was horrible, tried the best day and was in a queue for over an hour and still didn’t get through. Because of this delay I ended up having to have life saving surgery the next day after calling 111. Have never had a good experience, I’m a receptionist myself and I would never talk to my patients the way they spoke to me.

Telephone consultation booked but don’t feel that the dr is listening to what I am trying to say.

Poor receptionist attitude, gps not understanding , can never get an appointment been walk in more times than I can remember because I can’t get seen.

Receptionists think they run the place. They decide if you need to be seen, or even spoke to. One in particular is incredibly rude.
Referrals don't get put through.