Kingshurst Medical Practice

GPS need to start seeing patients face to face. My mom has a lot of health problems but this practice is no support at all I have to keep phoning the surgery to ask for there help its wrong

Receptionists attitudes are horrendous. You never get to see the same dr which us important when you have serious medical issues. There is no communication between departments. I have gone without medication because prescription wasn't done on time due to them, it caused me to have to go to the badger clinic on numerous occasions over the past 3yrs. Refusing to book my 4 week old baby in to see a Dr despite me telling them the Dr who I spoke with on 111 told me they had to due to his age, the Receptionist said take him into solihull.

Phoned the surgery regarding an issue with my vaccine, was told they'd phone back which they didn't. Made 3 other calls, was told the same and I'm still waiting 4 months later. I sorted the issue myself luckily

Need a form filling in for housing sent Tuesday it’s now the weekend which I paid £60 for a doctor to sign and stamp all of a minute work . Still haven’t received my important document absolutely disgraceful

Issues every single time I order a repeat prescription. They are incapable. Some of the reception staff are just down right rude.

You phone at 8am which they ask you to do and a message comes on saying we have reached our capacity @8am for two weeks now this has been happening disgraceful

You phone them you get covid 19 message then a message about chest pains before you go through to the 4 options they have, when you press 1 for appointments you then get told sorry we're busy now and can't put you through please ring back later so you have to do the process again. Then when you get put in the queue there's never any appointments left if your lucky to get an appointment it's to speak to the doctor over the phone which you have to wait all day for. I've tried to get in the doctors for 2 weeks now.

I have been trying to get an appointment for over 3 months phoni g at 8am everyday about my daughters skin condition there has been times where I am 2nd in the queue and been on the line for over an hour and to be told there's no appointments and most of the time when I phone it says the phoneline is in full capacity and they can't take my call

Terminally ill cancer patient refused to be seen by a doctor as it was too late on a Friday evening!!! This is disgusting told to contact district nurse ourselves even tho obviously distraught unhelpful inconsiderate no compassion at all was not interested at all!!

Receptionists are rude always stood outside having a fag together with nurses ! Seem to be in able to work out that 10 appointments a day doesn’t work when you can’t even speak to anyone to book an appointment for children!! Staff tell you no appointments yet you can see the same people being seen by the doctors that have no appointments ! Unable to dispense prescriptions in a timely manner if they even send it to the pharmacy at all