GPS Healthcare - Tanworth Lane
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Based on 73 reviews
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Reviews (73)
Routine appointment shambles
October 22, 2020
Was told to email to get an appointment because that’s quicker yet still took 24 hours for my email to be answered
I was given an appointment the following day, email stated “tomorrow morning” which is a ridiculous time frame as that covers anything from 8am-11:59am and find it very hard to believe that a smaller time frame can’t be established
I’m then told on the phone that I need to get blood pressure taken in order to get a prescription - so why wasn’t I invited into the surgery?? A low risk quick time procedure, yet instead I’m told to go out to Solihull to get one and I can’t get a contraceptive pill prescription before then and then ring up with my results
1. Ringing up takes about 3 hours of your life away
2. “Popping out” isn’t easy when you work 2 jobs
3. If this is protocol why have two separate female doctors given me a pill prescription before hand with no issues
4. Why wasn’t this information given to me prior to the appointment so then I could have got the information ready
The standardisation of training is abysmal. The fact I have to go and get my blood pressure taken by a nurse but said nurse on the phone wouldn’t allow me to come to the surgery to get blood pressure taken is ridiculous
Such a simple appointment now made into such a huge inconvenience I can only imagine the disarray over the important appointments around the Solihull area
I was given an appointment the following day, email stated “tomorrow morning” which is a ridiculous time frame as that covers anything from 8am-11:59am and find it very hard to believe that a smaller time frame can’t be established
I’m then told on the phone that I need to get blood pressure taken in order to get a prescription - so why wasn’t I invited into the surgery?? A low risk quick time procedure, yet instead I’m told to go out to Solihull to get one and I can’t get a contraceptive pill prescription before then and then ring up with my results
1. Ringing up takes about 3 hours of your life away
2. “Popping out” isn’t easy when you work 2 jobs
3. If this is protocol why have two separate female doctors given me a pill prescription before hand with no issues
4. Why wasn’t this information given to me prior to the appointment so then I could have got the information ready
The standardisation of training is abysmal. The fact I have to go and get my blood pressure taken by a nurse but said nurse on the phone wouldn’t allow me to come to the surgery to get blood pressure taken is ridiculous
Such a simple appointment now made into such a huge inconvenience I can only imagine the disarray over the important appointments around the Solihull area
I am disappointed
October 21, 2020
I didn’t join my local surgery for it to close down indefinitely through a pandemic, waiting times to speak to receptionist awful, sometimes up to 50 in a queue and impossible to get face to face appointment, routine monitoring of basic medic needs impossible to get - was told by one doctor to go and get my own blood pressure machine
Never had an issue
October 21, 2020
I keep my expectations real and not expect an appointment available immediately and with that in mind and with patience for waiting to be connected, never had any issues in getting a timely appointment, blood test and other checkups. Very nice kind staff. They trying their best. Had video calls , phone calls with the doctors and also visited surgery for blood test. Very smooth and safe process.