GPS Healthcare - Tanworth Lane

Seems in practice pharmacists are doing bulk of doctors work! Can’t visit surgery or see a doctor !

Next to impossible to get a call answered never mind an appointment. COPD check up to 2 years out of date-new system we will call you on your next birthday, online bookings & prescription ordering not working. How much longer can GPS get away with the Covid excuse. I work in healthcare-face to face & no time off for Covid, surely they have a duty of care as a public service. Poor reception staff take the brunt of management bad decisions.

Even if calling at 8am on the dot there’s 30 people in front. Get a different answer from EVERY receptionist and impossible to see anyone at all face to face! Absolute nightmare!

Wait to speak to receptionist varies from 15 minutes to 1hrs 40 minutes, sick of music and interruptions saying "yr call is very important" if it's so important, why don't they get people to answer the phones. Never get app with gp, surgery still locked. Disgraceful.

Keep getting drugs wrong. Making changes to prescriptions without consultation. Sending patients to The Village Surgery, the equivalent of having your G.P. move to another town. Complaint letters ignored. Unable to order drugs online, because the website is not maintained. Given appointment for wrong date and time so was turned away when I attended. (again, at The Village Surgery.)

Doctors appointment are on the phone - with no timesaver given, you just have to wait all day.
I had two problems, both of which they told me to go to A&E, neither are urgent immediate life threatening issues so I WILL NOT waste the hospital time, especially when my own GP can’t be bothered - appalling ‘care’

Always helpful. Seem to go out of there way for you to be seen. I've never personally had a problem in 29 years!

Physically went to Tanworth Lane with a letter from Grove Rd Clinic requesting dressings (Tues am) required Thursday. Locked up. No response on intercom. I phoned, got through and advised the letter was there and the dressings needed for Thurs. I was told the dressings would be with the pharmacy and was stroppily told no I didn’t need to call first. Called at the pharmacy on Fri. No knowledge! Still locked, I rang the survey intercom for 10 mins before being stroppily told they were busy and I would have to wait.
I wouldn’t be there if someone had done the job properly.
What are the GPs / surgeries doing?

Only ever get phone appt. How come gp's don't see face to face they hospitals, nurses etc have too see face to face.
Covid no excuse anyone.

Felt relaxed and such good staff.