GPS Healthcare - Tanworth Lane

Knowle Surgery- Regularly takes an hour to get through to make an appointment.
Majority of receptionists and doctors are fantastic but as always the odd person can be rude and unhelpful.

Ridiculous wait times despite promises from them it would improve.

It was tough enough trying to get an appointment pre-lockdown 2020 it is now near impossible. Even when you wait for 40 mins on hold when you become caller No.1 the phone just rings out and no one answers. If you do get through you have to get past a receptionist who decides whether or not you need a GP to call back. I’ve spent hours on the phone over the last 12 months and have gotten absolutely nowhere:

Staff do not communicate well. Brusque telephone manner leading to confusion
.My own recent experience means despite forwarding photographic evidence 2 days ago and telephoning again to ask when to expect feed back I was asked to phone again at 8am the following day - in total that would be 3 telephone calls plus photographic text. Time wasting at the least. I have life long chronic conditions which I manage well with the aid of action plans but based on previous experience I believe I have either an infection or possibly. but unlikely shingles . Two days now and no feedback .











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Very unhelpful and rude receptionist only one certain member of staff.
Sent prescription request not fulfilled
Requested medical note still waiting 2 days later!
Not supportive
Told when had an appointment with GP would have to be quick!!!

Very slow service, staff seem too pressured to give proper help. Appointments difficult to get. We’re considering looking for another GP practice.

Tried phoning numerous times, can literally wait in a queue for hours and still not get through to book an appointment

A long time to get through, to be told there are no more appointments available, try again at 8 the following morning.

I have 'built up' a number of health queries, simply because I just don't want to phone, and then only get advice over the phone. I need to show/explain in person and not through sending in a picture.

Rude when you do finally manage to speak to them. Took 4 weeks to add my newborn son as a patient and when did call for help fobbed off with the person speaking on the phone and being told to “just go to A&E”. Despite waiting for weeks for the registration to be done there is no nominated pharmacy and can’t get a prescription out of them despite waiting 4 weeks. In addition to this just generally rude!

I was informed that I am unable to order a repeat prescription via phoning GPS Healthcare or visiting the surgery. The only way it could be processed was leaving a note or doing it online. I did it online. When arriving at the pharmacy, they stated they were unable to give me the medication as it was not confirmed by the doctor, as I was due a review. I was then told to get back in touch with the doctors. I visited the surgery (Meadowside) and the staff told me they can’t help and to make a phone call. At this point, from my car, I phoned and waited over an hour to speak to someone. Then, this person apologised and said the medication will be there within the next couple of days. I returned to the pharmacy for this to happen all over again, resulting in me phoning the surgery and then waiting a further two days. Disgusting service. People cannot and should not be put in a position where they are unable to get the medication that they rely on simply due to poor service. It was a much better, friendlier experience when you were able to communicate directly with the individual surgery rather than the switchboard.