GPS Healthcare - Tanworth Lane

The service here is awful. I can never get an appointment and I have stopped calling them now and rely on out of hours and/or badger services.

The doctors here are very good, the problem is getting an appointment to see one. The reception staff are very good and do try their best to accommodate your needs but it is quite normal to be holding for a very long time to then be told that there is no availability.

I am from Hong Kong and I am a refugee, I must say that my GP is very good. I get my blood test every 3 months. I have been doing routine check up for potential prostate enlargement. I feel very positive.

Moved to this surgery because of difficulties experienced and can only report positive things. I find it easy to get an appointment as there are 3 to 4 different surgeries to be sent to. You can access results and information online which is a fantastic option and one I have used with ease.

I am not happy with the service provided at this surgery. During a recent visit they failed to address my needs and I was not happy with the outcome.

It can be very difficult to get an appointment. When you do manage to get an appointment the doctors are very good. Services are not consistent. When I need to see a doctor I often don't bother even trying because its so difficult and frustrating.

I have been experiencing frequent headaches and when I discussed it with my doctor he dismissed me. I requested for further investigation and I kept being put off. I decided to use private GP and they diagnosed me with server stress and depression. My NHS GP failed me.

Haven’t experienced any major problems, but not all pre pandemic services have returned.

Recently had to see GP. Got an appointment the morning i rang. The GP referred me for tests which I had a couple of days later. My follow up appointment was arranged by the surgery.
A very efficient professional and friendly service. Thank you!

The service was brilliant until taken over by the GPS.
The GPs are brilliant when you get to see one.
Cannot get past the reception. Too many questions from receptionist who are not medically trained.
One receptionist is very rude.

Takes up to 40 minutes on the phone and when you call it tells you that you are in a queue of over 30.