GPS Healthcare - Tanworth Lane

Most recently, I had a call from the GP to come in for a routine check and they found out that my blood pressure was high, they referred me to the clinic and ever since my blood pressure is normal now.

It is difficult for me to see the doctor, I have been ill for a while now and every time I need the doctor I am told to wait for 8 weeks or if its serious I have to go to A&E. I will be easy to see the doctor rather than going to the A&E to put more pressure on the NHS.

I had an excellent experience here in March this year. I had a phone consultation and was called in to see the GP the next day. She was thorough, took her time with the consultation. I didn't feel rushed. She listened to my concerns and it was positive experience after several years of not having visited my GP.

I’m next of kin (son) who arranges doctors visits etc for a vulnerable adult. I live 30/40 minutes drive away.
- the appointment service they offer is extremely limited and hard to access. I have had to argue to obtain an appointment time - suitable for both my mother and I
- no blood pressure service available at the surgery
- long wait times on telephone
- call back service for appointments only rings 3 times- that’s 3 rings on the phone - so their phone cuts out before one has entered the 6 digit pass number on a mobile phone

I’ve found the doctors to be very helpful both in 121 and telephone appointments.

Fortunately I use a different health care practice in Warwickshire who provide a far far superior service to GPS.

I do not like to be sent to other GP surgeries for my appointments because it is difficult for me to get there. I have requested to be seen by the local GP and yet I keep getting sent to the ones far from me.

When I ring the surgery. Receptionist are always helpful & listen & take action on what I might require.

Good service overall.
Frustrating to have to phone at 8am and then to find that all appointments are all gone.
When my child has been ill, I have been able to get then seen by an on call doctor but at a different surgery.
GPs are very good when you get to see one.

When we contact the surgery even when we are not registered with them, they are very accommodating and feel like they care.
Staff are very friendly. The service and care provided here is good.
The GP are good when you see them face to face.

The nurse did the bloods and she was good & was helpful. When I asked about seeing a GP, I was informed of the three GP being away on maternity leave and of staff shortage.

Generally the surgery is good.
I had to ring the GP to follow up on blood test result that was done three weeks ago as no one had contacted me. When I spoke to a receptionist she had a look and advised the Dr wanted to see me about the blood test
I had to phone yesterday but was advised as the issue was not urgent they could not make an urgent appointment and to ring the following day in the morning.
I am going to go down to the surgery to discuss and to make an appointment.