Croft Medical Centre

I’m currently pregnant and have still not met “my midwife” I’ve had limited appointments and when I contact midwife for advice/concerns I’m rarely contacted back.

Receptionists are rude to everyone. They never have appointments after 8.30am because they only have 1 doctor doing call backs according to the receptionists. Takes 9 days for an 82 year old to get an appointment due to a water and chest infection resulting her going to hospital. They are not helpful at all, they do not listen to your requests and slam the phone down on you happened a couple of occasions to my mother who has had a stroke. It has gone downhill over the past few years and only seems to be getting worse.

Every morning it takes ages to get through to anyone if u are lucky enough to ever get through all appointments are then gone! Still not seeing any patients, doctors here have got far too comfortable using phone consultations and therefore are mainly only doing this even when the patient proves low risk to passing anything on and patient feels they need to see a doctor. Should switch back on the online appointments. Not enough doctors. Receptions rude and not helpful. Finally got into doctors to c a physiotherapist and he recommended I see my gp, total disbelief when the unhelpful receptionist told me that I needed to leave and call at 08:00 am every day until I was able to obtain an appointment! Needless to say I’ve not managed to do this it’s been about 3 months I have up in the end!

Very hard to get care often resulting in visiting badger centers or hospital. The phone lines are also extremly frustrating often cut off after been in a queue a very long time. Its becoming very worrying at the lack of medical care accessible to myself and familiy, its got pregessivly harder to seek help over the years.

you cant get through on the phones, if by miracle you do there are never any appoitments, reception staff are rude and seem to think theyre qualified in diagnosing you. they dont know if my pain is urgent or not.

I've never actually seen my GP I've never been able to get an appointment with a doctor nor have I been successful getting my 4 year old seen. No problems getting covid jabs or contraception though.

I have to say 2 years ago if it wasn’t for a very quick thinking doctor who sent my daughter to hospital who at the time through she got meningitis but later we discovered it was blood cancer she may not be here to day so please if u can improve one thing let it be trying to book a appointment and actually getting through quickly

Tried for 5 days to get through 45-60 mins waiting only to be told to call back. Then I needed a fit note, again to be told the Dr that issues them only does so twice a week?? And the same with my prescription review. Receptionist was able to extend it by 1 month but I was told to call back next month as the Dr who issues/ carries out prescription reviews was on annual leave. To my knowledge. Every Dr is able to issue fit notes, and every Dr is able to review a prescription!! Also the one time I was able to actually get passed the receptionist and speak to a Dr I asked if I could come in to see them face to face, and was told I was speaking to a locum who was not based at the practice,

All ways helpful but I have not had a face to face meeting with my doctor for a while and itcan at times be hard to get an appointment

Very difficult to get an appointment.receptionists are very rude.bad attitudes.if you do get an appointment,then I can’t fault the services,however the receptionists are a law unto theirselves.why can people who go to work not book an appointment? No allowances made for us.I’ve tried for weeks to even get through on the phones only to be told to ring back the next day.it took me over 2 months to finally get an appointment to see the nurse.lots of changes are needed for this surgery to come up to an acceptable level.I have no choice but to stay at this practice as I don’t fall in any other catchment.a good start would be to send the receptionists onto some training courses in customer services,and to learn some compassion as this is severely lacking here.I would not recommend this practice at all