Croft Medical Centre

Always ring up, never can get booked in, waiting ages to try and see a doctor.
In the four years of me moving house I’d say I’ve been 5-6 times to the doctors if that, because I physically can’t get in with them at all. There’s times where I really needed to see someone and I’ve just been turned down.

Never had issues with any doctors, always been good. Don’t like having to tell the receptionist what’s wrong though. None of their business. During covid, yes annoying to have to do it by phone but still get the treatment or advise that I need and have been able to get a face to face when needed. It’s hard to get an appointment at times but I know it’s due to the amount of patients they have.

Receptionist think they own the place and are highly disrespectful
Can never get an appointment even if covid wasn't around

its disgusting that you have to tell the receptionist what's wrong with you before they give you an appointment or call back, if you don't they you will not get an appointment, most of the time you can't get an appointment, very bad surgery

Since covid has been around the practice are not seeing patients even though Boris Johnson said still go to see your Gp. Had a few phone consultations,and they've diagnosed things without even seeing me.

Considering we are in a pandemic i thought the service and treatment i received was quiet good , except having to stand out in the cold .

Given a telephone appointment at 08:20. Forgot my 2 year old daughter and rang the next day and ‘apologised’.

Can never get an appointment, phone lines are always busy or in a queue longer that 30 minutes. Service depends on who greets you on reception. Only 1 really helpful receptionist but hardly see her on reception now. A VERY small number of staff are helpful. Level of care depends on which Dr you see. Dr Baker & Dr Hayles are very good, rarely get to see them though

Never any face to face appointments meaning an ambulance to a&e for my husband for emergency life affecting intestinal surgery in June 2020 due to a mis diagnosis.

I have been a patient at a number of GP surgeries during my lifetime, but this has to be one of the most appalling surgeries that I have ever been to.

The staff at the practice are vile. You are terrified about speaking up or making a complaint for fear of being struck off.

The reception staff are rude and unprofessional. There has been times when I have been in the queue and the receptionists have been busy chatting about what they had watched on the tv the night before. Completely ignoring the people waiting. There was one time when I could clearly hear them gossiping about another patient after she had left.

A awful place. It truly is.