Croft Medical Centre

I often end up phoning and being on hold for 25 minutes to be told when I get through that there are no appointments. This is when I have phoned up bang on 8am, how is it that there are no appointments left? The receptionist will ask what your problem is, this shouldn't be allowed, I don't want to discuss my personal issues with the receptionist, that is why I call for a doctor. And its extremely difficult to discuss over the phone what your issues are, you should have the option of going to physically see a doctor and not to have to describe how you are on the phone, especially as it isn't always possible as you do not know when the doctor will call. I have been at work and had to find a private room to have a discussion, what if I hadn't been able to do this? It's not like I can tell the doctor to call back at a more convenient time as they will not accept this, then you have to go through the whole rigmarole of phoning again the next day to try and get an appointment

Never get the reception to give appointments, able to get medication on time and disgraceful how they treat people with learning disabilities

Most recent encounter left me very distressed and unheard made to feel I was taking up too much time.

Have used this surgery for 15 years. They were great all the way through and after my pregnancy, I have never had a problem. If i cant get through i understandthat they are busy. Thankyou.

If and only if you get an appointment its still the same old useless help. Dr [name] above all is dreadful and I absolutely am near to giving up. I am in so much pain and it has taken years to even get a referral to a specialist so I am now on a very long waiting list with useless pain medication.. There are so many things wrong with this practice

Wait 45 minutes on the phone and always struggle to get an appointment. Some Receptionist can be quite rude and unhelpful

Doctors are all excellent and approachable but the admin staff are mostly unaproachable and rude.

Wouldn't give my daughter appointment after suffering with chest infection after open heart surgery.....also wouldn't do her prescription from hospital

Always either held in a queue just to get an appointment to be told there aren't any left or you simply cant get in the queue system to start with.
Doctors/nurses are good when you do get to see them though.

The receptionists are the rudest and laziest people I have had the displeasure of coming in contact with