Croft Medical Centre

It seemed like the receptionist was having a bad day when I last called. Was extremely rude and had missed vital medication from my repeat prescription. Thankfully kay from croft pharmacy gave me my missing items as understood how vital they were.
Note: if you are having a bad day remember it's people's lives you are dealing with.

No problem with doctors or nurses, but the receptionists thats a different story, rude bad attitude, I phone the surgery for an appointment not to tell the receptionists what's wrong with me no wonder they get attitude of the patients

Everything I need doing, they help with and always taken the time for me on the phone so I never felt rushed to get off the phone.
They so helpful and doing there very best.

Took over two months to get a call back and that only happened because my sons school phoned them

Well where to start first of you phone up put your in a queue or on the line for 2 hours when you get through they have no appointments

I rang up as i thought i was due a smear, receptionist said i was due so booked me in. I get there, get undressed, only for the nurse to tell me there was a missunderstanding an i wasnt actually due. I've never felt so humiliated in all my life.

Rang up was only in queue for 5 mins got appointment for bloods and smear straight away, receptionist very helpful, nurses are really nice too, never av a problem with seeing my own doctor either

Leave you standing outside for half an hour even if you're elderly or have back trouble

Dr has requested I have a face to face appointment via text uve been ringing for a week despite telling the receptionist the dr has requested to see me and its likely I need a 2 week urgent referral nope no appointments

Never able to get an appointment. Waiting times are ridiculous. Disgusting that you have to tell the receptionist what’s actually wrong with you before your even considered for an appointment. If you don’t agree to tell them what the problem is your told they have none available and to try again the next day in which you get the same response all week. Doctors themselves are generally good the reception staff let down this surgery.