Croft Medical Centre

Can never get an appointment to see or even speak to a doctor as according to the receptionist all appointments go by 8.15 even though they open at 8. When you speak to a receptionist untrained medically they think it is OK to make thier own diagnosis and decide you don't need an appointment with your doctor and send you off to the local walk in centre as according them its not urgent enough to see a doctor. I have a painfull medical condition but if I want my prescription I have to travel up to the doctors to put in a request then travel back again to get any medication. No consideration for disabled people or people with mental health as the receptionists seem to think they are above a receptionist and make you suffer in pain.

The doctor racially profiled my partner. Also the receptionist need to improve there attitude to patients. They act like your a drug addict when you ask about your tablets being short because they have made a mistake. I hate going there and would rather wait and go hospital

There are times when I have phoned at 8am to be informed that they are too busy to take my call. It has taken me 30+ attempts to get through to then be on hold for 20 minutes to be told there are no appointments. The receptionists are rude and I should not have to tell them what my problem is just so I can have an appointment. I phoned previously to get my prescription renewed as I was unable to order online as I had to have my medication reviewed, to be told by the receptionist it would be two weeks before someone could call me back! For a review that would take 3 minutes to discuss as I need the medication! Ridiculous process

Was left for 12 days waiting for my medication for mental health issues & mental illness

Can’t get past receptionist to get appointment. I think doctors should be back in the surgery face to face

When u phone them in the morning there phone line is not on n when u do get through they say no appointment left it’s ridiculous n they should not have a phone line they are useless at there jobs n it should not be run by them because all they do is sit there n do nothing they shouldn’t have there jobs

No walk-in,no phone appointment,no online booking as I haven't got a passport or driving license, can't get to see a doctor there

You can hang on the phone forever.The front doors haven’t been open for months and requesting personal things over the intercom is embarrassing.You don’t know if they have heard the bell and it says do not ring twice, so you stand there like a lemon.Anxiety overload!

When phoning at 8 like they say your put at number 18+ then get to number 1 and the phone is cut out, phone back to be number 20+ then buy the time I’m back at one there’s no appointments it’s absolutely disgusting even pre covid having to be at the doctors when it opens for a appointment when I have children to get to school it’s not acceptable

The GP’s at this surgery have been NOWHERE to be seen since Covid hit. You can’t see them, you can’t get through on phones, no appointments EVER available. Poor poor service!
We had better service when they were in portacabins. New building was wasted effort, always empty.