Croft Medical Centre

There never any appointments when calling up,
Receptionist act like they have a medical certificate
There not much confidentiality with the Receptionist they talk very loud and can hear what being said about other patients
Receptionist don't give you the right time and when you turn up at the time they give you its turns out to wrong time
After 30 mins being in a queue the phone lime goes flat and have to start all over again

Helpful staff and doctors nice clean surgery

Would give 0 stars if I could, after a vitamin deficiency which I had to fight to have a blood test and ended up worse and in hospital then when I requested one once I was better (after folic acid and b12 injections) I had a couple of months break and asked for one to be 100% sure I was okay and was told by Dr [name] if I was feeling better I shouldn't need it and its expensive for them when it comes to blood tests, surely considering medical history I should be able to ask for one to be 100% sure as the last thing I wanted was to end up ill and in hospital again. Would not recommend

There’s never any appointments they say phone at 8am so we do to them be #20 in the queue so wait till 1st then the line disconnects not just for me but everyone I talk to it’s ridiculous

Never get appointments, receptionists are rude as hell and act like doctors so unless you’re dying don’t bother

i managed to get a telephone appointment with the nurse for my daughter about going on the pill. booked it for after 4pm as she isnt home from school till then, they called her while she was still in school, twice, as she couldnt answer was told to rebook. i call and theyre saying they wouldnt have offered an appointment so late. yes they did, they need to check thier recordings they use for training purposes for proof. now she has to wait another week.

On a number of occasions we have tried to get through to get an appointment for our children and ourselves. Start dialling at 8am to sit in a queue for 30 mins to be told no appointments. Even if urgent for kids (inc a baby) we get told try again tomorrow. We end up calling 111 and treated at urgent care more often than not not

The staff have always tried to help me get seen by a doctor or call back, 8 times out of 10 I've been seen or had call back.

Can never get through on the phone to get an appointment and by the time you do get through all appointments have gone and they tell you to phone back at 8am the next day only to not get through again

Called numerous amounts of times, either no appointments or the phone gets put down. Called a couple weeks ago and they finally answered the young girl on who answered put the phone down on me as soon as I said “ I’ve been trying to get an appointment for weeks now…” didn’t even finish what I was saying. Drove down there to explain what just happened to be told, “sorry not sure who that was”. Still no better off. Then we wonder why hospitals are so full.