Croft Medical Centre

I have now changed from these doctors, they are a disgrace. I was refused medication during lockdown that I’ve been prescribed for life by the hospital because it wasn’t essential. When 111 called the practice to say I need my medication they simply told them I was lying and didn’t need it. (My notes were changed to reflect what they said, I still have the screen shit of what was originally written) The receptionist are rude, you cannot get an appointment and it seems to be pot luck if you do get to see a doctor. I am disgusted this has not been investigated further. Need to be revamped and a lot of people need replacing, it’s lucky i changed GP as I was severely ill 9 months without treatment.

Can’t get an appointment even after coming out of A&E

Always say there is no appointments even if it’s serious

Been trying to get an appointment for over 8 weeks can’t even get a call back all I get is try again tomorrow

Very rude receptionists,unable to get appointment as phone lines always busy,if you go to the surgery,even if you que before it opens,they will tell you there isn’t any appointments available.I have been waiting to get an appointment for a few months now.I wouldn’t recommend this surgery at all

There never any appointments when calling up,
Receptionist act like they have a medical certificate
There not much confidentiality with the Receptionist they talk very loud and can hear what being said about other patients
Receptionist don't give you the right time and when you turn up at the time they give you its turns out to wrong time
After 30 mins being in a queue the phone lime goes flat and have to start all over again

Helpful staff and doctors nice clean surgery

Would give 0 stars if I could, after a vitamin deficiency which I had to fight to have a blood test and ended up worse and in hospital then when I requested one once I was better (after folic acid and b12 injections) I had a couple of months break and asked for one to be 100% sure I was okay and was told by Dr [name] if I was feeling better I shouldn't need it and its expensive for them when it comes to blood tests, surely considering medical history I should be able to ask for one to be 100% sure as the last thing I wanted was to end up ill and in hospital again. Would not recommend

There’s never any appointments they say phone at 8am so we do to them be #20 in the queue so wait till 1st then the line disconnects not just for me but everyone I talk to it’s ridiculous

Never get appointments, receptionists are rude as hell and act like doctors so unless you’re dying don’t bother