Croft Medical Centre

My medications have stopped and I have been calling the GP for new prescription. The GP is not responding to my calls and am desperate.

Can not get appointments and when you speak to someone they advise to ring back the next day when they have no availability. This is not always applicable if i have to go to work.
Do not go anymore to the surgery because it is very difficult to get face to face appointments or even get to speak to any one. If there is any issues you are left in a limbo.

The gp are good when you are able to get hold off them.
The phone system needs to be improved, too many people calls at 8am and the chances of getting appointment is zero as they are all gone because of the long queue.
The line is constantly engaged and no ring back service offered
I had to chase test results for 24 hour heart monitoring i had from the hospital.

Positive - I am under the mental health nurse at the GP practice and they offer a good service. I get regular appointments for reviews.

When I was pregnant and was not well, my GP never saw me face to face. They always tell me to go to A&E .

Not worth calling because no one answers the phone. when I manage to get through they ask me to go to A&E.

Waiting long queue on the phone for appointment. Ended up going A&E and waited for 9 hours before being seen. I was given anti depressants and told to see my GP.

Reception acting like medical professional and giving advice.

I have dementia and I have been frustrated by the GP because I am told to do things online and I keep forgetting. Am left on my on to do things. I feel like no one care and there is no empathy.

I have not seen the doctor, I don't get assess to the doctor, I have not had face to face with the doctor in 2 years. The GP surgery is being run like a business, there is no compassion. Reception asking personal questions and being arrogant

Rude and arrogant receptionist, blocking me and everyone I know from seeing the doctors face to face. The receptionist acts like she' s in charge of decision making. I have been calling and not getting the response Am expecting. 10 days of calling with no luck. My condition needs the doctor's attention. I have ended up going to the A&E and waited 12 hours to be seen. The hospital has written to my GP to make a referral for me.