Croft Medical Centre

The receptionists are so rude,they have awful attitudes.it is almost impossible to get an appointment or even get through on the phone lines.No consideration is given for people that work to be able to book an appointment when they know they will be off work.it’s ok them saying they are open late,but if you can’t get through to book an appointment what use is it? This GP practice is truly shocking!! Avoid .

Ring at 8. Wait 45 mins for call back all appointments gone.

been complaining with groin pain for 14 years still dont know what is blame smoking on every thing

We just wanted some advice on what we could do for our daughter who was 6 weeks old at the time and was ill with a cold. She sounded very chesty whilst breathing which we were concerned about. We tried calling to get an appointment all morning and couldn't get through so tried 111 in the end and they said that she needed to see a GP that day due to her age. So we continued to try to get through by phone and then actually walked into the surgery itself at the same time as trying to get through by phone. Eventually got seen by reception face to face to be told there's no appointments left for that particular day and you are not allowed to book an appointment for the following day, which is ridiculous. Maybe they thought it would be a waste of an appointment if she had died overnight and had not attended the appointment they had given us. In the end she never got seen, but luckily she had her first lot of vaccines and a check up due the following week and so we were able to have her chest listened too during that appointment. Luckily the doctor confirmed that her lungs were OK at that time and that the catarrh was further up which was causing the chesty breathing noise. We didn't even bother contacting them when she caught Covid over Christmas as we already knew we wouldn't get any support. We were lucky that she was strong enough to fight off her illness by herself but other people may not be so fortunate.

Took 8 months to get an appointment for a lump in my chest. I never get my prescriptions signed by the doctor for a week sometimes. Which means I go without tablets for days.

If you eventually get through there are never appointments, not even call from GP. I just don’t understand how there are no appointments, when doctors are seeing less patients. How can doctors diagnose patients when not seen ??

Don’t answer the phone very often when they do receptionist say no appointment phone again tomorrow you phone again tomorrow and that goes on Monday to Friday and still no appointment

Never have I experienced such anxiety, stress & blatant disregard for they're patients as I have found Croft Medical Centre. Phone lines always busy, no appointments

Nightmare trying to get to speak to a doctor. Once you do you I have been patronised a handful of times or sometimes met with a tone of hurrying. Was told once if I'm not on medication for mental health, I can't possibly have mental health issues... really worrying behaviour to effectively demand everyone must take drugs or give up hope of help or recognition. An attitude fueled by big pharma no doubt. On a positive note, the receptionists have improved their attitude of late so kudos to them. They weren't friendly for a long time before late.

Can’t get appointment you are on the phone for about half an hour the the receptionist say phone again tomorrow then you phone again in the morning and she say phone again tomorrow and that carries on until you give up phoning or you go to the hospital