SHP - Shirley Medical Centre

I had a mole removed at Shirley Medical Centre. I was very happy with the service and the fact that I did not have to attend a hospital setting.

I tried to get an appointment to see a GP but I was told that there were no appointments available for that day or for the next two weeks, which was quite frustrating. I explained my symptoms and I was told to book an appointment at Solihull Hospital's Urgent Treatment Centre.

It could be easier getting appointments here, the phone system is awful! I can normally get one eventually though and when I go in the staff are fine.

I find it difficult to get appointments. They also sometimes reject items in repeat prescriptions.

It is hard to book an appointment here and there is no online booking system to make things easier.

I have had ongoing prostate issues and this service have been good throughout. They have made referrals and dealt with my queries and concerns effectively.

I start work at 7am so it is difficult for me to call at 8am to try and get an appointment. I got an appointment a few months ago but that felt like pure luck. I have had to pay for private care twice now to get antibiotics because I knew I was ill which shouldn't happen. This is not the staff's fault though and I have always found the receptionists here to be nice.

I have been a regular at this practice since 1960 but recently I have been unable to get appointments and have had to pay for travel to other SHP practices. The doctors and staff are okay though and the care is always good when I can get an appointment here.

This service is awful. I have been a patient since I was seven years old and for many years now I have been unable to get an appointment. There are long queues both on the phone and in person and the receptionists can be rude. I don't agree with the fact that I have to tell them what my issue is to get through to a doctor. My medication is regularly provided incorrectly with important medications not being included when I pick them up. I have managed to make 5 appointments recently and when I turned up they had no record of any of them. I have ended up having to go private for a lot of things as I have a number of long standing illnesses and can never get in here.

I struggle to get appointments here and can never see the specific doctor that I want. Whenever I do get an appointment they have to go back through my medical history every time. It's absolutely awful.