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Reviews (118)

I have no problems getting an appointment

October 16, 2023
I find the surgery pretty good. I have no problems getting an appointment and I am happy with the care received from the doctors.

Referral to hospital was not made accurately

October 12, 2023
The GP I saw was very thorough and took the time to listen. However, he did not write in the referral letter to the hospital what he wanted done which made my experience poor and very stressful.

Very happy with the service

October 6, 2023
I am well impressed with the efforts made by SHP to engage with and help their patients. There Carers event was fantastic. My surgery is excellent and I have no complaints at all.

Good experience due to good staff

October 5, 2023
I have accessed services here when I could not be seen at my own surgery. My experience is generally very good because of the staff, they are lovely. The doctors are wonderful.

Wonderful experience of this surgery

September 8, 2023
I have been a patient at this surgery for 33 years. I have never had a problem here. I can always get an appointment, the staff, doctors, and nurses are all wonderful. There was recently a mix up with my appointment and I was told the appointment had been made at another SHP surgery. The staff know that I am unable to travel to other surgeries and apologised for the administrative error. They arranged for me to be transported to the appointment and I was then taken home. They really did go above and beyond and they really care about their patients.

Unable to get an appointment

August 18, 2023
Telephone appointment system ineffective and regularly cuts out after waiting an excessive amount of time. When an appointment is available there can be up to a two month wait. Still awaiting a diabetes check even though promised a call back and a request from the GP. This service has actually decreased in effectiveness after COVID - it was easier to speak to or visit a GP during lockdown than now

Always a good experience

April 25, 2023
I'm treated like an adult even though my mum usually comes with me. The doctors are always nice to me at appointments and give good advice.

I would like continuity of care

March 31, 2023
It will be nice to see the same doctor because it is hard to explain my health to different doctors all the time.

The surgery is okay

March 29, 2023
The surgery is okay

Messed up my cancer medication

March 27, 2023
This GP made me cry because they messed up my prescription from the hospital. I have bowel cancer and before I started with chemotherapy the hospital asked me to start taking some medication. It took 8 days before I got it and no one was able to explain to me where my prescription has gone to. It was very terrible experience.

SHP - Shirley Medical Centre


Shirley Medical Centre
8 Union Road
West Midlands
B90 3DT


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