West Midlands Ambulance Service University NHS Foundation Trust

The paramedics who responded to an emergency call out for my father who has dementia were absolutely wonderful. They carried out their checks with patience, kindness and care. I cannot express my gratitude enough. They provided an outstanding service.

I called for an ambulance after a fall and was taken to Coventry hospital as Heartlands was too busy. The paramedics were good.

Last time I called an ambulance they showed up quickly but in the past I have been waiting a long time.

The paramedics were wonderful with my husband who has dementia. They were patient and kind and made sure he was as comfortable as possible following a fall in the home. They transported him to the hospital as there were concerns that the fall was caused by and underlying problem.

I called an ambulance for my husband after he became very ill. We waited over an hour for an ambulance to arrive. The paramedics were very good and treated him at home. He did not need to be taken to hospital.

I recently called for an ambulance and was told that I would be waiting a long time for them to arrive. This was very difficult as it was an urgent issue.

I had to wait for around two and a half hours for an ambulance to arrive but the care from the paramedics was excellent.

An ambulance was called after my mom had a bad fall. It was clear that something was broken and we were unable to pick her up. We waited for approximately three and a half hours for the ambulance to arrive. We had to call 999 for further advice twice during the wait as symptoms changed. Once the paramedics arrived they were great. They carried out a full assessment, provided pain relief and safely moved her onto the ambulance. At the hospital there was a long wait to get into A&E. The paramedics were great, they even took her for an x-ray and then returned her to the ambulance. If the wait had not been so long the experience would have been much better. An elderly patient laying on the cold hard floor in pain for so long was an awful experience.

I was taken to A&E quickly after the ambulance arrived and the paramedics took good care of me.

The care I received from the paramedics was excellent.