West Midlands Ambulance Service University NHS Foundation Trust

The ambulance arrived within 6 minutes and the care was excellent.

I have had to call for an ambulance on a number of occasions because of a lifelong condition I have. The paramedics are always great. They transport me to hospital and take good care of me during the wait to get into A&E. Unfortunately the paramedics are unable to administer the medication I need and during one recent visit I spend over two hours waiting on the back of an ambulance before I could get into A&E for the correct medication.

I called for an ambulance as I was having a heart attack and I was rushed to Heartlands hospital for treatment. The quick response saved my life.

An ambulance was called for me when I had a heart attack. The ambulance arrived very quickly and the paramedics took excellent care of me before transporting me to the hospital for emergency care.

The ambulance arrived quickly and the paramedics were brilliant.

They arrived quickly and took me to Heartlands A&E.

I called 999 after my mum collapsed and 111 didn't help. The response time was not too bad and the care was good. They took her to the hospital for further treatment.

I called due to concerns around my elderly relative's iron levels and was told that there were no ambulances available.

The ambulance arrived quickly and the paramedics took excellent care of me while transporting me to the hospital.

I was refused an ambulance during a mental health crisis and told to call the police instead.