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Reviews (45)

The paramedics saved my life

November 16, 2023
An ambulance was called when I became very unwell, caused by my diabetes. The ambulance arrived quickly, and the paramedics were fantastic. Without their fast response, and quick medical intervention, I would have died.

Good service, did not wait too long

November 16, 2023
I became unwell and an ambulance was called. It arrived quickly and they recommended that I attend A&E. The paramedics were wonderful and very thorough in their care.

Arrived quickly

November 7, 2023
I have had a number of medical emergencies over the past year and ambulances have been called. They have always arrived very quickly and I suspect it is because I live with a heart condition. The staff are always very good.

8 hour wait for bedbound patient

November 2, 2023
I had to call am ambulance because my 84 year old mother became very unwell. I was told that there was an 8 hour wait and to call back if symptoms worsened. I called back several times and each time I was told to bring her in myself. I have to continually explain that she is bedbound and unable to walk and that we were unable to get her there safely. I cannot believe how long it took for them to arrive for an elderly patient who was very unwell.

Told that we would wait 5 hours

November 1, 2023
My elderly neighbour had a bad fall, they could not move or talk. I called for an ambulance and was not impressed at the long call that asked lots of questions that were difficult to answer, such as how much blood loss would it be a cup full or a bucket fall! I was told that an ambulance would take approximately 5 hours to get to us. I told them that this was unacceptable and they just told me to call back if symptoms got worse.

6 hour wait in ambulance

October 30, 2023
The ambulance arrived quickly. The paramedics were fantastic. I spent over 6 hours in the ambulance outside A&E because there was no room for me in the department. The staff were wonderful and took great care of me, it must have been just as frustrating for them as it was for me and my family.

Arrived very quickly to heart attack patient

October 20, 2023
I had to call an ambulance for my mum who became very unwell with a suspected heart attack. The ambulance arrived very quickly and took good care of my mum. It was very scary, and they were very reassuring.

Waited over 7 hours

October 16, 2023
My mum had a bad fall and I could not get her up or to hospital. I called for an ambulance but we waited over 7 hours before they arrived. It was an awful experience.

Excellent service

October 6, 2023
I recently needed an ambulance, it arrived quickly and I was treated by a team of great paramedics. I was quickly transferred to the hospital.

Lovely paramedics

September 29, 2023
In recent months I have blacked out twice, once cutting my head quite badly. Both times members of the public have called for paramedics to tend to me and I have woken to the sight of paramedics looking after. They have all been wonderful, taking good care of me and transporting me to the hospital to be checked over.

West Midlands Ambulance Service


01384 215555


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