West Midlands Ambulance Service University NHS Foundation Trust

My experience of non-urgent hospital transport has been excellent. Without the service I would have been unable to access treatment at the Queen Elizabeth Hospital. I cannot fault the service or the staff who were always friendly on my journeys to and from hospital.

My young child has a heart condition and severe asthma so we sometimes have to call for an ambulance. They usually come quickly but recently we were told it would be an 8 hour wait so we had to make our own way to the hospital.

An ambulance was sent out by NHS 111 after I spoke to them. When they arrived the paramedics shouted at me and made me cry for calling them. I didn't call them so not sure why this happened.

My experience of hospital transport to non-emergency appointments has been poor. It is a great service to have, as getting to appointments at hospital would be impossible, but the service is inadequate. Ambulances have arrived for me in the past and not been able to take me because of my wheelchair despite being told that I am a wheelchair user. I have been collected 8 hours before my appointment time and have had extremely long waits after my appointments to be taken home. Sitting in a reception area for over 5 hours, when you have medical conditions, are wheelchair bound and on your own has been an awful experience. This service needs to improve.

My recent experience with West Midlands Ambulance Service was poor. I called an ambulance experiencing heart palpitations and after talking to the operator was told that an ambulance was being sent to me. After 30 minutes the ambulance had not arrived and I called back. I was told this time that no ambulance was being sent and that I needed to make my own way to A&E. No one had called me back to tell me that an ambulance would not be coming. I am very disappointed with the service I received.

I had collapsed and fell to the floor, unable to get up. My wife tried to help me up and fell over trying to help. Luckily a neighbour heard us and called an ambulance. We waited over 90 minutes for an ambulance to arrive. The paramedics treated us both and got us both off the floor. I was transported to hospital. The paramedics were very good it was just the waiting time that was concerning.

I had to call for an ambulance due to severe pain. The paramedics were good but tried to put me off attending Heartlands A&E because it was busy. I insisted and they did take me however.

I called an ambulance when I became suddenly unwell due to an allergic reaction to my new medication. They arrived quickly and the paramedics were excellent. They stabilised my condition and I did not need to go to the hospital. They provided excellent service and care.

I called for an ambulance a few months ago and they were good.

The ambulance arrived within 6 minutes and the care was excellent.