West Midlands Ambulance Service University NHS Foundation Trust
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Based on 96 reviews
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Reviews (96)
Arrived quickly
February 28, 2025
They arrived quickly and took me to Heartlands A&E.
Decent response time and good care
February 27, 2025
I called 999 after my mum collapsed and 111 didn't help. The response time was not too bad and the care was good. They took her to the hospital for further treatment.
No ambulances available
February 11, 2025
I called due to concerns around my elderly relative's iron levels and was told that there were no ambulances available.
Arrived quickly and looked after me
February 7, 2025
The ambulance arrived quickly and the paramedics took excellent care of me while transporting me to the hospital.
Refused ambulance for mental health crisis
February 7, 2025
I was refused an ambulance during a mental health crisis and told to call the police instead.
Arrived quickly & care was excellent
January 31, 2025
I had to call an ambulance for my daughter, who was having a seizure. The ambulance arrived very quickly. The paramedics were fantastic and took great care of my daughter. They transported her to the hospital. I was very happy with the service provided.
Long wait for ambulance after fall
January 30, 2025
I recently had a fall in my care home and waited hours and hours for an ambulance to arrive. I understand since I was in a safe environment but it still delayed me getting care.
Long wait for ambulance following car crash
December 20, 2024
I was involved in a car crash. I was unable to get out of the car and was experiencing breathing difficulties. I waited two and a half hours for the ambulance to arrive, which I felt was too long of a wait. The paramedics were very thorough once they arrived.
Arrived very quickly
December 19, 2024
NHS 111 sent an ambulance for my child. They arrived very quickly and the paramedics were excellent. We were transported to the hospital. Our experience was very good and I cannot fault the arrival times and the level of care from the paramedics.
7 hour wait for ambulance
December 17, 2024
I recently waited with an elderly man for an ambulance after he fell in a car park. It took 7 hours for them to arrive with him just laying on the floor.