UHB Queen Elizabeth Hospital

My mother was rushed in with COVID-19 . Sent her home within a week. Even though she had COVID-19 / pneumonia. Why send her home ? Was rushed back in to Heartlands hospital a few days later critical and passed away a week after her 80th birthday. If they kept her in a little longer she may have lived. The nhs let her down. Did try making a complaint to the PALs department but no reply and nearly 12 months after her death.

An excellent, thorough and friendly visit under a worrying episode

I was referred for treatment last year but I am still waiting. I could not recommend UHB whose cancer treatment service seems to have collapsed.

Have requested a transfer to a more local hospital as it costs me £26 a visit to this diabetic clinic.

Staff all very welcoming and empathetic, no waiting about except for transport home, have waited nearly 3 hours.

All aspects of the care and treatment we received including operations, radiotherapy and chemotherapy were given in a way that made us feel cared for and confident that we were being well looked after. The only flaw was in the way we were treated by the MacMillan nurses,[names withheld]. [Name withheld] especially was unhelpful and at times obstructive. After promising our consultant that she would arrange chemotherapy appointments, she neglected to do so. When we chased it up with her, she told us to do it ourselves. My husband did not want to make things worse so did not make any complaint.

Diagnosed with an extremely rare cancer, treatment was speedy and superb as is the aftercare and follow treatment.

The review should have taken place by 9th June, it tells you to phone if you haven’t heard anything by then and when you do you just get told it will be 60 weeks ! Not even a telephone consultation with them, poor service.