UHB Queen Elizabeth Hospital

I was admitted following a massive stroke. During my time as an in-patient I cannot fault the care I received. The staff were all great, they did their upmost to ensure I was on the road to recovery.

I have had a number of appoints during my cancer diagnosis. I have had X-rays, CT scans and biopsies. I have been happy with the care I have received. The staff have been wonderful.

I had a recent appointment that did go well, but I was told that I would have an urgent MRI within 7 days. This did not happen and I am still waiting. I have contacted them and been told that this is due to a backlog of senior radiographer reports being done.

The hospital is difficult to get to and takes over 40 minutes. The hospital is hard to navigate and I have had to stop and ask paramedics for directions. There's no one at the hospital to show you around like at others. When I found the department there was no reception desk, no one to ask if I was in the right place, so after a long car journey, a struggle to to park and find the department I arrived 10 minutes late and they refused to give me my planned ECG. I was shocked by such awful treatment and very frustrated and annoyed by the attitudes of the staff who were unwilling to show compassion.

I spent 15 hours in A&E waiting to be seen. In that time I was only moved from one waiting area to another. I discharged myself. The department was filthy, waiting times were atrocious. Elderly patients were just left without any care provided at all, I cared for one elderly gentleman in the waiting area. He was very old and frail, he had no food or drink with him, I got him a drink and some food because the staff could not care less. He was left with a temporary sling but no one had even helped him to put it on properly, so I assisted him. Overall the experience was shocking, and I was appalled that vulnerable elderly people we not better cared for by staff.

I was admitted with water retention, I was very unwell and had three cardiac arrests. The staff were wonderful, they were kind and professional, and they saved my life.

I have attended a number of oncology appointments here during my treatment. Appointments have all gone very well. The staff, treatment, and general running of the department is excellent.

The service received was second to none. Overall a great experience. The appointment was prompt and the staff were wonderful.

A great experience, they provide a brilliant service.

I have received good mental health support from the QE Hospital. They referred me on to another NHS mental health service very quickly.