UHB Queen Elizabeth Hospital

Feedback Rating

Based on 165 reviews
Leave your feedback

Leave your Feedback

Reviews (165)

Wonderful treatment by charming staff

Accident and emergency services
August 20, 2024
My wife had suspected broken rib after a fall. After an ultrasound, X-ray and CT scan, three fractured ribs were discovered plus a damaged vertebra from a previous fall which hadn't been noticed before. Excellent treatment from the doctors who were not only competent but charming and excellent communicators. To my amazement the doctor then phoned my wife at home at midnight to check on how she was!
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your wife received such good care in the Emergency Department, and aftercare from the doctor, after coming in with a number of injuries following a fall.

If you would like to provide any more information or further feedback about your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Outstanding cancer services

Cancer services
June 27, 2024
I received radiotherapy as part of my cancer treatment at the Queen Elizabeth Hospital. I cannot fault the service at all, the team and treatment received here was a cut above the rest! I was kept updated and informed at all times. Any concerns raised or questions asked were answered and explained fully to me.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment and care you have received as part of your radiotherapy - in particular the level of communication and information from staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Brilliant care and short wait in A&E

Accident and emergency services
June 26, 2024
The care I received in A&E was brilliant. The wait times were short and everything was very efficient.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received in the Emergency Department - in particular the short wait times and the efficiency of the processes.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Best of the bunch

June 25, 2024
I recently visited the cardiology department here. This hospital really is the best of the bunch and provides a great standard of care.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've been receiving from the cardiology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care during regular appointments

June 25, 2024
I attend regular appointments here for my eyes and the care is always good.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you always are with the care you receive at your regular eye appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Difficult to navigate and too busy

June 24, 2024
This hospital is a long way for me to travel and is difficult to navigate upon arrival. The main issue is that it is too busy meaning the staff do not have time to provide an outstanding service and the care is only adequate.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are are sorry to hear that you were unhappy with the care you received and that you found the hospital difficult to navigate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The consultant was very good

June 21, 2024
I was referred here from Solihull Hospital. The consultant I saw was very good. They explained everything clearly. I was advised that I would need one eye treated at the QE and that I would need an operation. I was told that that other eye only required treatment at Solihull Hospital and that I would be referred back there by the department. I was very happy with the care and treatment I receive at the QE.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the care and treatment you received on your eyes here - in particular how informative the consultant was.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Cyst worsened while waiting for appointment

June 5, 2024
I visited this hospital regarding a cyst. By the time my appointment had come through however the cyst had burst and I was told that it could come back and may need further treatment as a result.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you had a lengthy wait for an appointment and in the meantime your cysts burst.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good breast cancer treatment service

Cancer services
June 5, 2024
I received breast cancer treatment at this hospital. The care was very good and the staff were lovely.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've received from the breast cancer team and how lovely the staff have been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Discharging patients too soon

June 3, 2024
We have recently had a number of issues with this hospital discharging supported living residents who aren't ready to be sent home. They don't seem to understand the difference between supported living and a care home.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been a number of issues with discharging supported living residents.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Queen Elizabeth Hospital

Contact

0121 627 2000

Birmingham
B152TH

Location

Share this rating