UHB Queen Elizabeth Hospital

Staff all very welcoming and empathetic, no waiting about except for transport home, have waited nearly 3 hours.

All aspects of the care and treatment we received including operations, radiotherapy and chemotherapy were given in a way that made us feel cared for and confident that we were being well looked after. The only flaw was in the way we were treated by the MacMillan nurses,[names withheld]. [Name withheld] especially was unhelpful and at times obstructive. After promising our consultant that she would arrange chemotherapy appointments, she neglected to do so. When we chased it up with her, she told us to do it ourselves. My husband did not want to make things worse so did not make any complaint.

Diagnosed with an extremely rare cancer, treatment was speedy and superb as is the aftercare and follow treatment.

The review should have taken place by 9th June, it tells you to phone if you haven’t heard anything by then and when you do you just get told it will be 60 weeks ! Not even a telephone consultation with them, poor service.