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Reviews (110)

excellent service

June 27, 2022
bham womens is excellent and they provided excellent service.
Anonymous

Waited 12 hours to be seen in A &E

Accident and emergency services
April 20, 2022
Arrived at A & E at 9:30 pm - was triaged within 2 hours but then had to wait until 9:30 the next morning to see a doctor - the place was heaving, freezing cold, no information about waiting times etc. I was diagnosed with lung cancer at 10am the next morning. This review is purely about A&E not the hospital as a whole who have been great since my diagnosis.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department but glad to hear that your care afterwards was good.

If you think it’s appropriate we are keen to listen to your concerns about your visit to the Emergency Department in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Sent my mom home to early with covid 19 ????

Ward 513
October 10, 2021
My mother was rushed in with COVID-19 . Sent her home within a week. Even though she had COVID-19 / pneumonia. Why send her home ? Was rushed back in to Heartlands hospital a few days later critical and passed away a week after her 80th birthday. If they kept her in a little longer she may have lived. The nhs let her down. Did try making a complaint to the PALs department but no reply and nearly 12 months after her death.
Tony Cave

Reply from UHB Queen Elizabeth Hospital

Dear Tony

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were so many issues with your mother's care and that you didn't hear back promptly from the PALS team. We hope they eventually got in touch.

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Nothing but 100% attention

Accident and emergency services
August 27, 2021
An excellent, thorough and friendly visit under a worrying episode
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received in what sounds like worrying circumstances.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Referred for skin cancer treatment

Cancer services
August 26, 2021
I was referred for treatment last year but I am still waiting. I could not recommend UHB whose cancer treatment service seems to have collapsed.
John

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with the skin cancer treatment you were meant to receive and hope you have received it by now.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Too costly to travel to this hospital

Diabetic Medicine
June 28, 2021
Have requested a transfer to a more local hospital as it costs me £26 a visit to this diabetic clinic.
Margaret Connolly

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are sorry to hear that there was an issue with cost of travelling to the hospital and hope this has now been resolved.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Having cancer treatment, very well organised,

Cancer services
June 28, 2021
Staff all very welcoming and empathetic, no waiting about except for transport home, have waited nearly 3 hours.
Margaret Connolly

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are pleased to hear about the well organised cancer treatment you received and in particular how welcoming and empathetic the staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Cancer care for my husband over a 10 year per

Cancer services
June 26, 2021
All aspects of the care and treatment we received including operations, radiotherapy and chemotherapy were given in a way that made us feel cared for and confident that we were being well looked after. The only flaw was in the way we were treated by the MacMillan nurses,[names withheld]. [Name withheld] especially was unhelpful and at times obstructive. After promising our consultant that she would arrange chemotherapy appointments, she neglected to do so. When we chased it up with her, she told us to do it ourselves. My husband did not want to make things worse so did not make any complaint.
J Minhas

Treatment for my daughter in law was superb.

Cancer services
June 26, 2021
Diagnosed with an extremely rare cancer, treatment was speedy and superb as is the aftercare and follow treatment.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your daughter in law received - in particular the speed it was delivered and the aftercare she was provided with.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No reply after GP made a referral.

Gastrointestinal and Liver services
June 25, 2021
The review should have taken place by 9th June, it tells you to phone if you haven’t heard anything by then and when you do you just get told it will be 60 weeks ! Not even a telephone consultation with them, poor service.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you did not have a review when you expected to.

If you think it’s appropriate we are still keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Queen Elizabeth Hospital

Contact

0121 627 2000

Birmingham
B152TH

Location

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