UHB Queen Elizabeth Hospital

I have received good mental health support from the QE Hospital. They referred me on to another NHS mental health service very quickly.

The service from the opthalmology department has been very good but it has been quite difficult travelling to the QE for my appointments when Solihull Hospital have a very good department which is much closer to home. I have made the request to be transferred and hope that this will be in place by the time of my next appointment.

I have been having cancer treatment here and I cannot fault the staff at all. The specialist cancer nurse is great and so is my consultant. If I have any queries or problems, I can call the department and they arrange appointments for me. Medication is sent direct from the hospital pharmacy to my home. The service has been great.

I had my hip operation carried out here. The staff were lovely and the consultant was very good.

I had to use the services recently with a broken ankle. My experience was very positive I found the staff very efficient.

I am seen every six months by the neurology team because I have a brain condition and need life long monitoring following an operation. All the staff are wonderful from the consultant to the nurses. I have been very happy with my treatment and the care I have received.

My experience has been excellent. The staff were wonderful, and very kind and caring during my treatment, which has gone well.

My experience at the A&E department was absolutely awful! I had a very nasty fall and was told to attend the A&E department at the QE and not the closest hospital to me because of how busy they were. I waited over 17 hours to be seen and treated. In that time I was not looked after, and I had nothing at all to eat and drink. I did ask a member of staff if it was possible for them to get me a drink and I was told that if they got me one then they would have to get everyone one. I am in my late 80s and was clearly in a bad way. When I was eventually seen I was diagnosed as having broken ribs and other fractured bones.

I attended the accident and emergency department and after a long wait I was seen by a doctor who I did not feel listened to me. I was told that they would look into my symptoms but nothing was done then, and nothing has been followed up from my attendance. I feel that I am not listened to because I have a mental health condition, and that my symptoms are not fully investigated because they are put down to mental health and anxiety problems.

I attend the rheumatology department on a regular basis and my experience has always been excellent. The facilities are bright and clean which is great too.