UHB Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear that you have had difficulty getting an appointment.

If you need to speak to someone about your appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

If you have any concerns please contact the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards, Patient Experience Team

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that you have had difficulty getting hold of test results and appointments.

If you need to check an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened regarding your test results and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide.

Kind regards, Patient Experience Team

We are delighted to hear about the outstanding care and treatment you received; particularly the attention showed and the way you felt reassured by our wonderful staff which has aided your recovery and given support to your family. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team

I am sorry to have read your comments regarding your patient experience, and apologies for the lack of suitable beds and having to endure being on a trolley bed for a week. If you would be willing to give us some more detail we would be happy to look into your care whilst you were with us. Please do not hesitate in contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the A&E Department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received from the ENT Department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear that your experience at our A&E Department was not a positive one.

The pressure on the NHS is tremendous but staff are trying to deliver the best care possible. If you do have any concerns about your treatment and care, we are keen to listen and will to try to resolve any concerns you have. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team. Once again thank you for taking the time to post your feedback, it is most appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital, Fracture Clinic. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team