UHB Heartlands Hospital
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Reviews (707)
The new treatment centre is fantastic
May 26, 2023
I recently attended the new treatment centre at Heartlands hospital and I was very impressed. It was clean and bright, the facilities were well kept and even the toilets were spotlessly clean. I was seen very quickly and the staff were wonderful. Everything was explained to me and I was put at ease for my echo cardiogram. Overall it was an very good experience.
Very Good Oncology Care
May 26, 2023
I have been very happy with the care received from the oncology department at this hospital. The staff are wonderful, caring and helpful.
Good care but long wait in A&E
May 25, 2023
The staff were nice and friendly but could be more understanding at the patients frustrations when they are sat waiting for hours and hours in a busy waiting room. We waited such a long time it was not a nice experience.
Children's A&E was awful
May 24, 2023
The waiting times were awful. It was very busy with not enough room for patients and parents to sit down. The area is very small too with all the patients on top of each other, which was a concern when we were there. Once you see a doctor the care is good but the wait with a young child really was the worst experience.
Such a long wait in A&E
May 24, 2023
Not a nice experience at all. We waited hours to be seen. The waiting room is not a nice environment to be stuck in when your unwell and in pain.
Wonderful cancer care
May 24, 2023
My cancer treatment experience really was fantastic the staff were all wonderful. I was very happy with service and care received.
A&E very busy and understaffed
May 10, 2023
After being brought in by ambulance I was seen very quickly by nursing staff. I waited for 12 hours for a bed. Although nurses did check on me throughout that time they were very busy and a nurse even apologised and explained that the department was short staffed. The staff treated me wonderfully and really put me at ease. We were told that there was coffee, tea and water available but the coffee and tea had run out. I was provided with food which was ok.
Awful hospital
May 9, 2023
This hospital is absolutely rubbish. I avoid it at all costs.
Admitted, diagnosed & treated quickly
May 9, 2023
I was sent by my GP practice and had a letter from them meaning that I could by-pass the accident and emergency department. I was quickly seen and admitted for treatment. I spent 3 days in hospital and the care received was very good. There were no problems at all.
Excellent care in surgical assessment ward
May 5, 2023
I was admitted to the surgical assessment ward via a telephone triage appointment with a paramedic. The case was outstanding. Just how poorly I was was quickly picked up on and I was transferred to another ward for treatment quickly.