UHB Heartlands Hospital
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Reviews (761)
Care received lacks attentiveness
June 30, 2023
My care at Heartlands hospital has been too impersonal and staff lack the attentiveness and care that I have received at other hospitals in the UHB Trust. The facilities at this hospital are very poor, the old out patients department looks scruffy and does not appear to be well kept. The toilets are awful.
I would not want my dog treated here!
June 30, 2023
My elderly relative is being treated here and I am not happy with the care they are receiving. They are not communicating well with me despite me being the next of kin, who also holds power of attorney for the patient. I cannot get through on the telephone for updates. On occasions I have been told that someone will call me back but they do not. They are not using the correct procedures to move my relative, a hoist should be used but they are not facilitating this. I would be much happier if my relative was being treated at UHB Solihull.
Room for improvement
June 28, 2023
I was told to go to the hospital by 111. I was sent straight to ward 9. Overall I found the service and care okay. There's room for improvement at Heartlands hospital. Going to hospital is never pleasant but could be better.
Good service & helpful department secretary
June 28, 2023
My appointment went very well but I had to chase up my follow up appointment. I contacted the department directly and the secretary was very friendly and helpful and booked the appointment for me. Overall I received good service and care.
Poor Experience of SAU Department
June 28, 2023
I had a follow on appointment in the SAU department after having my gall bladder removed. My appointment was booked for 10am and I was not seen until after 4pm. The waiting room was horrendous, with lots of very distressed patients waiting to be seen. People were being sick and were visibly very upset. There was no privacy and no dignity for the people waiting who were clearly in need of medical attention. It really was awful.
Good experience of maternity department
June 27, 2023
I had a very good experience. I was seen very quickly and the staff were very friendly and helpful. The service was great.
Operation a success and good care
June 9, 2023
I recently had an operation on my leg. The surgery went well, the staff were friendly, and I felt well cared for.
Excellent Prostate Cancer Care
June 7, 2023
Excellent ongoing treatment for prostate cancer. The staff have been outstanding from the nursing team to consultant oncologists. Dr Zakar and Andrew Hobbs have both been a tremendous help and support throughout treatment.
Excellent Maternity Care
June 6, 2023
My experience of maternity care was excellent. General appointments were good and the quality of care during labour was oustanding.
Told that blood tests are no longer available
June 5, 2023
Was told by my GP surgery that I could attend the hospital for a blood test as no appointments were available in surgery. When I attended I was told that there is no longer a walk in service because they do not get paid for these appointments.