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Reviews (102)

Excellent treatment and aftercare

June 26, 2024
I had a knee replacement operation at Good Hope Hospital. The consultant was great, everything was explained to me. The operation itself went well, and staff on the recovery ward were great. Aftercare and follow up appointments were good.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received before, during and after your knee replacement operation - in particular from the consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Understaffed MAU department

June 26, 2024
Following a session of cancer treatment my temperature was high and I was admitted to the medical assessment unit. After 7pm when the night staff take over there seems to be a drop in staffing and levels of care. There were no staff around to take requested samples from patients which was a concern.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you found such a significant difference in the care you received at night on the Medical Assessment Unit.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent oncology team

June 26, 2024
I have undergone breast cancer treatment at Good Hope Hospital. The team of staff on the oncology ward have been excellent. I have had a few issues with the consultant and had to chase up follow up appointments.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. Whilst we are sorry to hear that you have had to chase up your breast cancer follow-up appointments we are pleased to hear that the staff on the oncology ward have been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good care

June 25, 2024
My partner was admitted for treatment for cellulitis. The treatment they received was very good, and they were well cared for during their stay.
Anonymous

Reply from UHB Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are delighted to hear about the excellent care your partner received when they were admitted for cellulitis treatment.

If you would like to provide any more information or further feedback about your partner's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Personal experience in labour & delivery

June 25, 2024
My experience was wonderful. I was in labour at a very quiet time, and my experience was very personable. I was able to use the birthing suite with a birthing pool. Nothing was too much trouble for the midwifes they bent over backwards to meet my needs.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you received such good care during your labour and delivery and that the midwives did everything they could to meet your needs.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Prostate operation went well

June 25, 2024
I had a prostate operation done here which went well.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are really pleased to hear that your prostate operation went well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lovely staff

June 25, 2024
I recently visited this hospital for day surgery and the staff were lovely.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are really pleased to hear that you had such a positive experience when you attended for day surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Fantastic care during knee replacement

June 24, 2024
I visited this hospital for knee replacement surgery. The service was excellent and the care I received was fantastic.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received during your knee replacement surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

MRI results explained reasonably clearly

June 24, 2024
I visited this hospital with my child for an MRI due to concerns around their head measurements. Everything was explained okay and my concerns were put to rest.
Anonymous

Reply from UHB Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are pleased to hear that your child received good care and you were reassured when you came in for their MRI.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Operation went well and care was great

June 10, 2024
I visited this hospital for day surgery. Everything went well and my experience was great.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your day surgery and that everything went so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Good Hope Hospital

Contact

0121 424 2000

Sutton Coldfield
B757RR

Location

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