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Reviews (63)

Good care but too far to travel

September 1, 2023
The care received from the ophthalmology department was very good but it took me 3.5 hours to get there on public transport from Solihull. I had been treated previously at Solihull Hospital and I have now requested that all future appointments take place there.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that it took you so long to get to your appointment we are pleased to hear that the care you received was good. We hope that the appropriate arrangements are made for you to be seen somewhere more convenient in future.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care from very kind staff

August 4, 2023
I recently spent time om wards 15 and 21, where I was treated for asthma problems and bronchitis. My experience was brilliant, the nurses were very kind. The food was good too.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received on Wards 15 and 21 and that the nurses were very kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lack of aftercare following operation

August 2, 2023
I recently had a knee replacement at Good Hope Hospital. I was told that I would be out within 3 days following the operation but I was in for 12 nights and on morphine throughout my stay. I did not see a consultant at all after my operation and was not happy about this. I requested that follow up appointments be at an alternative hospital.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your aftercare following your knee replacement surgery - and in particular that you didn't see a consultant.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent Cardiac Care

July 25, 2023
I had a pace maker fitted and have had follow up appointments since. My experience has been wonderful. The doctors and nurses were great and took good care of me.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience at your follow up appointments following your pacemaker procedure has been so positive - and that the doctors and nurses have taken such good care of you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment and care

July 13, 2023
I was rushed in by ambulance. I was quickly assessed and treated. I underwent emergency surgery and had a pace maker fitted. The care from the staff was wonderful and ongoing care has been excellent.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly and received emergency pace maker surgery promptly - also that staff were so wonderful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Operation cancelled at very last minute

July 3, 2023
I have been waiting a very long time for a knee replacement operation. I had attended numerous appointments, been for my pre op and seen 3 different doctors. On the day of the operation I was gowned up and ready to go but it was cancelled and I was told that I was now considered high risk. I will be reassessed in 3 months time but I was very disappointed and not happy with the service at all. Feel like the past few months had been a complete waste of my time and the time of the staff too.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had your operation cancelled at the last minute and that your time has been wasted.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The new midwife led unit is excellent

June 29, 2023
The new unit is really great, the staff are all very nice. The midwives are lovely, they keep me well informed and I feel reassured in their care.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on the midwife led unit - and that staff are lovely, kept you well informed and you felt reassured in their care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Bone Density Scan

June 7, 2023
Very good service, nice clean and bright hospital setting with good clean facilities. Parking is a bit tricky but to be expected at a busy hospital.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have encountered some issues with car parking, we are pleased to hear that you are happy with the service you received at your bone density scan and the facilities were bright and clean.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Well organised with good facilities

June 2, 2023
Attending as an outpatient for appointments I have found that services are well organised and run smoothly when compared to appointments I have attended at UHB Heartlands. The facilities are much nicer and the hospital has good levels of cleanliness and hygiene.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how positive your experience of the outpatient department has been and that services are well organised and run smoothly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent Prostate Cancer Treatment & Care

June 2, 2023
The service and my experience as a patient at this hospital has been outstanding. Through diagnosis and treatment I have been fully informed and supported. I have received excellent care and support from great staff at all levels.
Anonymous

Reply from UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the treatment and care provided to you by the prostate cancer team - and in particular how informed and supported you have felt.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Good Hope Hospital

Contact

0121 424 2000

Sutton Coldfield
B757RR

Location

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