UHB Good Hope Hospital
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Based on 63 reviews
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Reviews (63)
Excellent care during operation
January 3, 2024
I had an operation carried out here, the care was excellent, and the staff were great.
Poor parking for disabled patients
December 18, 2023
Parking facilities are poor at this hospital. Disabled bays are limited always full, and they do not have the same scheme as other UHB hospitals where you can park for free, which is disappointing.
Excellent but no follow up appointment
December 18, 2023
I waited 42 months for my operation but from the minute I walked in the door they were excellent. The consultant was lovely. I was terrified but the anaesthetist was wonderful and really put me at ease. The ward was spotless and the staff who cared for me there were great. They were so friendly, you could tell that it was not a job for them but a vocation. I was disappointed that I did not get a follow up appointment, after being told by the consultant that I would have a follow up within 2 weeks.
Appalling care
December 13, 2023
My late husband spent 11 days as a patient here. He came home filthy dirty, and had lost a lot of weight. He had not eaten or drank anything in 11 days. I was appalled at how his condition had deteriorated whilst in the care of the hospital.
Excellent care given to my daughter
November 16, 2023
My daughter recently had an emergency operation at Good Hope Hospital. She took an adverse reaction to the anesthetic and became very unwell. I cannot fault the staff at the hospital, they were excellent and they took great care of her, ensuring that she made a full recovery.
Great labour and delivery department
November 9, 2023
The labour and delivery team are fantastic. I felt well supported during my care.
Lovely staff
November 3, 2023
I attended an appointment with a surgeon, but was referred to Heartlands Hospital for a CT scan. I was happy with how the appointment went, the staff were all lovely.
Very happy with my experience & treatment
October 19, 2023
I was very happy with the treatment I received at Good Hope hospital. The department was well organised, I was always seen in good time and the staff were great.
Treat their patients well but not each other
October 3, 2023
The staff are lovely people and treated me with kindness and care. What upset me was how obvious it was that staff were so unhappy in their professions. They were lovely to patients but not to each other. I felt very uncomfortable and it did not make for a nice experience witnessing 'office politics', and staff being spoken to so rudely by their superiors. The communication from the hospital needs to be improved too. Letters have not arrived, and I have been sent incorrect information regarding face to face appointments when the hospital called to confirm a telephone appointment instead. These issues need to be addressed to improved patient experience.
Good care but far to travel to
September 1, 2023
I recently attended Good Hope Hospital for a colonoscopy. The staff were very nice and the appointment went well, but it took me 3.5 hours to travel there when I live much closer to Solihull Hospital and Heartlands Hospital. I have requested that future appointments are not at Good Hope as navigating the long journey on public transport was very difficult and not a nice experience.