UHB Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your day surgery and that everything went so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that staff made assumptions about your sexuality which made you feel uncomfortable.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or in particular things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you haven't heard anything about your biposy appointment and that you haven't been able to chase it up successfully.

If you think it’s helpful (and in particular if you still haven't heard anything) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have a long way to travel and you have to spend time explaining your medical history each time you attend, we are pleased to hear that the care itself has been good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the care you received during your bowel cancer appointments and treatment has been good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear how reassuring staff were during your colonoscopy and that the procedure itself went well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father has received during his admission - and that the hospital was immaculate!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the care you received during your biopsy was so good - in particular the lovely nurses and the prompt receipt of your clinic letters.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your post-surgery check ups and aftercare have been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your breast surgery but are obviously sorry to hear that there was an issue with one of the nurses post-surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham