UHB Good Hope Hospital

The level of care received here was exceptional. The care from the nurses was wonderful, they kept my husband clean and presentable, shaving him and meeting his needs. It was wonderful that they understood that my husband is a proud smart man. This was on top of meeting his medical needs. The hospital was clean and bright, with great facilities. It gave me great peace of mind knowing he was safe in their care, after an awful experience in a care home.

I have attended a number of appointments, been a patient in A&E, and been admitted but the doctors at the hospital failed to pick up on my misdiagnosis.

My experience here was poor. I was directed to A&E here because I was told that Heartlands was too busy. I waited over nine and a half hours to be seen. The care was not great, the staff had a very poor manner, and communication was awful. It cost me a fortune travelling here by taxi rather than my local A&E department.

I had an operation carried out here, the care was excellent, and the staff were great.

Parking facilities are poor at this hospital. Disabled bays are limited always full, and they do not have the same scheme as other UHB hospitals where you can park for free, which is disappointing.

I waited 42 months for my operation but from the minute I walked in the door they were excellent. The consultant was lovely. I was terrified but the anaesthetist was wonderful and really put me at ease. The ward was spotless and the staff who cared for me there were great. They were so friendly, you could tell that it was not a job for them but a vocation. I was disappointed that I did not get a follow up appointment, after being told by the consultant that I would have a follow up within 2 weeks.

My late husband spent 11 days as a patient here. He came home filthy dirty, and had lost a lot of weight. He had not eaten or drank anything in 11 days. I was appalled at how his condition had deteriorated whilst in the care of the hospital.

My daughter recently had an emergency operation at Good Hope Hospital. She took an adverse reaction to the anesthetic and became very unwell. I cannot fault the staff at the hospital, they were excellent and they took great care of her, ensuring that she made a full recovery.

The labour and delivery team are fantastic. I felt well supported during my care.

I attended an appointment with a surgeon, but was referred to Heartlands Hospital for a CT scan. I was happy with how the appointment went, the staff were all lovely.