Kingshurst Medical Practice

I was seen by paramedics who sent a prescription to the doctors. They didn't pass that on to the pharmacy which delayed me getting the medication.

My experience of Kingshurst Medical Practice has been mixed. I sometimes find them good but at other times the service is not great. I have recently been diagnosed with type 2 diabetes and was informed by the surgery that my blood tests had shown be as being pre-diabetic for the past two years. No one had told me which I find very disappointing because I could have made changes to my lifestyle to prevent the diagnosis. The diabetes nurse has been helpful and has referred me to a dietician at Heartlands Hospital.

It's hard to get appointments here and I'm regularly left on hold for ages just to be told there are no appointments left. The Dr IQ app that they use has also stopped working which means I have to go in to sort my prescriptions out. When I can get seen and everything is working though everything is good.

The doctors and nurses here came to help me when I had a fall at home.

I visit every 12 months for diabetes check ups with the nurse and the care provided is always good.

I have used their call back service to get appointments twice and have managed to see a doctor the same day both times. It would be good if you could also use the NHS app to book appointments.

I managed to get an appointment but afterwards there was no follow up care which would have been good.

My experience of Kingshurst Medical Practice in recent months has been awful. I have tried to get an appointment on more than one occasion with no luck. On two occasions I have felt very very unwell and even explaining this to them did not help. They did not take into account my age or my previous medical conditions. I feel like I have to fight for an appointment and that I have been written off because of my age.

I phoned at 8am and was left on hold for 40 minutes to then be told there were no appointments left and to call again tomorrow. This went on for a week. In the end, I clogged up A&E just to get some antibiotics.

It is really hard to get an appointment at Kingshurst Surgery. When I have managed to get an appointment and one of my parents comes with me for support I feel completely ignored and they direct their questions to my parent instead of to me.