getting an appointment and I think the longest I waited on the phone in the queue was 10/15 mins max! I always managed to get an appointment with my preferred GP. I have extensive medical issues and having a regular GP who knows me and I feel comfortable with is something I really need. Now it’s all under SHP it’s awful. I regularly wait 2+ hours in a queue just to get to the switchboard and then back in a queue for appointments. I’m told I don’t get to choose my doctor anymore just whoever is available. This has led to being call by a very rude doctor whome I’ve had to complain about as she made me feel like I was wasting her time. I also now have to go well out of my way just to go to a surgery and all my hospital paperwork is being sent to different surgeries and doctors causing havoc.
I really don’t see why you’ve merged 55,000 patients under 1 phone number and expected it to work. It’s a joke. I registered at Haslucks Green for a reason and I want to stay there. I don’t understand why it can’t be reverted back to the way it was
through, then on that day our phone disconnected for whatever reason, they didn’t bother trying to call me back, so I had to call and wait again for another 1 hour, eventually got appointment through and got the treatment I needed. On other instances, my husband who is 45 has gout from when he was 23. It’s under control with medication etc. He has 200 tablets each time I re do a prescription as when he has flair ups they can completely floor him. The prescription I now get is for 28 tablets. These won’t last him long, and it’s a massive expensive and more time either calling or writing letters for repeat prescriptions. I wrote letters explaining this too them, but nothing changes, also they decided to change the MG on his daily tablets that were too strong for him. It’s ridiculous, as now he’s stopped taking them. We are told to look after our health, but to be honest that is easier said than done atm.