easy to speak to someone. Now it’s horrendous - I’ve been trying for weeks to arrange a repeat prescription - not a complex task, but as a teacher I can’t afford to be on hold for hrs. I dread to think what I’d do of myself or daughter needed an urgent appointment. Its downright unacceptable to provide substandard medical care at this time
to see a doctor when one should of been seen. The old practice and original system meant you could walk to the surgery. The new system you often have to jump in the car to get to an unfamiliar practice.
helpful, and nurse put me on a list and called at specified time to book in babies injections rather than me having to queue again. Found reception team poor pre lockdown - didn’t know difference between MATB1 form and FW8, struggled to give me details to set up online appointments, still to do this day do t have my kids set up. Phone system has been a nightmare since joining SHP, but staff always friendly and helpful when I have got through but clearly under pressure. Management delusional if they think it has improved, they just have someone answer before putting you in the long queue now, but phone waits still up to an hour. Overheard reception staff chatting during an appointment saying they were being made to work new shift patterns, 8am-2pm or 2pm-8pm with no breaks and that they weren’t happy about it, including weekends.