receptionists , nurse to the gp's and will go out of their way to give you the best treatment. However waiting for nearly and hour to get through for even the smallest query can be incredibly frustrating, especially when your call is answered by the wrong department and you get sent through the queue again. Eg being 7th in line then back to the line at caller number 38 which is very tricky when you also work in health care and cannot spend that amount of time waiting .No information for patients who are not familiar with technology on how to access their Gp etc
getting an appointment and I think the longest I waited on the phone in the queue was 10/15 mins max! I always managed to get an appointment with my preferred GP. I have extensive medical issues and having a regular GP who knows me and I feel comfortable with is something I really need. Now it’s all under SHP it’s awful. I regularly wait 2+ hours in a queue just to get to the switchboard and then back in a queue for appointments. I’m told I don’t get to choose my doctor anymore just whoever is available. This has led to being call by a very rude doctor whome I’ve had to complain about as she made me feel like I was wasting her time. I also now have to go well out of my way just to go to a surgery and all my hospital paperwork is being sent to different surgeries and doctors causing havoc.
I really don’t see why you’ve merged 55,000 patients under 1 phone number and expected it to work. It’s a joke. I registered at Haslucks Green for a reason and I want to stay there. I don’t understand why it can’t be reverted back to the way it was