SHP - Haslucks Green Medical Centre

I complained about them mis-prescribing drugs on 2 occasions. I have telephoned on numerous occasions but no response. Their call handlers keep sending emails but no one of any responsibility/authority responds. This is a failure of complaints process, endangerment of patient and an atrocious level of communication. I see no alternative than contacting the Ombudsman.

My condition means I require a lot of care from them including regular blood tests. It can be difficult getting an appointment but I can usually get in.

I don't need to go very often but I have routine blood tests done here and I have no problems with those.

The surgery can be difficult to access on one occasion I could not get a same day appointment and used NHS 111 who got me an appointment at the surgery for that day. I have experienced wonderful care from the doctors. On one occasion the doctor called me by telephone a few days after my appointment to check up on me and make sure that I was starting to feel better.

The doctors and care I have received has been great, the problem is accessing appointments. The phonelines are hopeless so I come down to the surgery and join the queue long before they open. The queue is always very long and you are still not guaranteed to get an appointment. You are just told to come back the next day. Accessing GP appointments is very frustrating.

They are not too bad, I can get appointments when I need them.

Getting appointments can be difficult but the receptionists are helpful and I can usually get in when I need to. When you do get in the doctors and nurses are very good.

They provide a good service and I can usually get an appointment when I need one.

I visited Haslucks Green Surgery to request a PSA test. I explained that although I had no symptoms of prostate cancer I am of a certain age and would like to have the blood test. They were very supportive and helpful and arranged for this to take place. I then received a telephone call from my GP explaining the blood results and inviting me in for an physical examination. They were very helpful and asked if I would prefer to see a male doctor, which I did. On the day of the appointment they asked if I would be willing to allow a training GP who was a young female, to be present during the examination. I did not feel comfortable with this and they were very understanding. The GP then discussed the results and referred me to the hospital for a biopsy.

I recently moved here due to moving house and they have been really good.