and whilst COVID has caused difficulties, it cannot be blamed for current situation. Since merger one cannot telephone their own Surgery direct, but have to go through a central call system, which is now somewhat better than it was, is still not good enough. At times anything up to 50 minutes on phone to be able to speak with someone
unacceptable, though after almost 12 months it is improving. Never speak to same doctor, they seem like faceless strangers. So wish Haslucks was not in this consortium, it's too big and impersonal.Admin staff very good,
