message saying it was no longer in use. I rang the SHP number and it said there were 50 people waiting infront of me. I only needed a repeat prescription so I went online however I also didn't find the online service very user friendly from trying to register an account to knowing what your blood pressure is.
Once I didn manage to complete the online request, I didn't even have to speak to anyone and my prescription was sent straight to the pharmacy so that part of the process was efficient.
receptionists , nurse to the gp's and will go out of their way to give you the best treatment. However waiting for nearly and hour to get through for even the smallest query can be incredibly frustrating, especially when your call is answered by the wrong department and you get sent through the queue again. Eg being 7th in line then back to the line at caller number 38 which is very tricky when you also work in health care and cannot spend that amount of time waiting .No information for patients who are not familiar with technology on how to access their Gp etc