SHP - Haslucks Green Medical Centre

The doctors here are good and the building itself is nice. The main issue is that there is no parking.

I have to get 2 buses now just to get a blood test as I can't drive. I'm sure SHP's system works okay if you have a car but for older people it's very difficult.

I have been going here since I was 21, I am 80 now. I liked things better the way they used to be it was much better. Now you call up and are told you are 40th in the list. I recently went in thinking I had an appointment with my GP and it was with a pharmacist. I'm not one to complain but I really wasn't happy with this so told them on the phone. My GP called me back to say he was sorry I felt that way but nothing has changed.

I am scared to phone up for an appointment as I know I am going to be told no. They say to queue up in person at 8:10am but by the time I get there on the bus all of the appointments are gone.

My husband is registered with this service through SHP. It makes no sense that you sign up with a specific service because it's nearby and then can never be seen at that location.

I was referred to the hospital very quickly for an investigation on the urgent pathway. The appointment came through very quickly and I am very happy with the service provided.

I am quite happy with the doctors and receptionists here. The problem is getting an appointment and having to hold on the phone only to be told to try again tomorrow.

I am happy with the service here. I can always get an appointment when I need one. The receptionists are lovely and so helpful, they really get to know you and make your visits very personable.

When I recently called about an on going problem the doctor was very understanding and gave me an appointment for three days later. When I tried to talk about another issue during that appointment the doctor put his hand up and said only one issue at a time. This was a very upsetting experience and I felt like I was just kicked out. Despite this the receptionists were very helpful and personable.

At times I have been offered appointments at other surgeries but when I explain that I am visually impaired they are very accommodating.